Branch Assistant

About the role:
We're looking for a Branch Assistant to keep our Leicester branch running smoothly. You'll serve trade customers at the counter and on the phone, make up hydraulic hose assemblies, and keep stock and paperwork in order.
Our customers include plant hire firms, agricultural contractors, manufacturers and maintenance engineers. When their machines are down, they need the right part fast. You'll be the person who gets it to them.
No hydraulics experience? That's fine. If you've worked on a trade counter or in industrial supplies, we'll give you full product and hose assembly training.
Key responsibilities:
Customer service and sales
Serve trade and walk-in customers at the counter, identifying parts and recommending the right product
Handle phone and email enquiries, quotes and orders
Process sales, returns and payments accurately on our [ERP / stock system]
Build good relationships with regular account customers
Hose assembly and workshop
Make up hydraulic hose assemblies to customer specification using crimping and cutting equipment
Identify hose, fittings and adaptors by thread type and size (BSP, JIC, metric, ORFS)
Pressure test assemblies and follow safety procedures
Stock and warehouse
Receive deliveries, check them against paperwork and put stock away
Pick, pack and dispatch customer orders
Help with stock counts, replenishment and keeping the branch clean and organised
Admin
Raise purchase orders and chase suppliers
Keep job, delivery and test records up to date
Help keep the branch open when the Branch Manager is out
About you
Essential
Experience on a trade counter, in internal sales or in a customer-facing stores role
Confident dealing with customers face to face and on the phone
Good with numbers and accurate with paperwork
Comfortable using a computer and stock or sales systems
Practical and happy to get hands-on in the workshop
Reliable, organised and able to work on your own or as part of a small team
Desirable
Hydraulics, pneumatics or fluid power experience
Hose assembly or crimping experience
A background in industrial, engineering, bearings or motor factor supplies
Counterbalance forklift licence
Full UK driving licence