Location: Birmingham (Hybrid – 2 Days Per Week On-Site)
Salary: £30,000 - £35,000
Contract: 12 Month Fixed-Term
Network IT are working with a large and highly respected organisation to recruit a Oracle HCM Functional Expert to join their centralised system team.
This is an excellent opportunity for somebody with experience supporting Oracle HCM or enterprise business systems who is looking to further develop their career in applications support, testing, configuration, and system optimisation. You'll play a key role in supporting critical HR and Payroll systems used across a large and complex organisation.
Role Overview
As a Junior Functional Expert, you will support the ongoing maintenance, enhancement, and optimisation of Oracle HCM systems, working closely with Functional Experts, business stakeholders, and third-party support providers.
The role combines system support, testing, data analysis, configuration, and user support activities. You'll be involved in quarterly Oracle releases, regression testing, incident resolution, and improvement initiatives, helping ensure business-critical systems operate effectively and efficiently.
This is well suited to someone who enjoys troubleshooting issues, working with data, supporting end users, and developing their knowledge of enterprise HR and Payroll systems.
Key Responsibilities
Support the administration and maintenance of Oracle HCM systems
Resolve Level 2 support incidents, troubleshooting configuration, process, and data-related issues
Manage requests for positions, work schedules, and system updates
Support quarterly Oracle releases, upgrades, and regression testing activities
Prepare test data, execute test scripts, record outcomes, and provide test evidence
Create and maintain documentation, process maps, knowledge articles, and standard operating procedures
Investigate and resolve data quality issues, ensuring data integrity is maintained
Work closely with business stakeholders, IT teams, and third-party support providers to resolve system issues
Develop reports and support business intelligence requirements
Provide end-user support and contribute to training activities where required
Support continuous improvement initiatives across systems and processes
Essential Skills & Experience
Experience working with Oracle HCM Cloud or a similar enterprise HR system
Experience supporting business systems, applications, or enterprise software platforms
Experience investigating production issues and troubleshooting system-related problems
Experience supporting testing, UAT, or system release activities
Experience maintaining system documentation, process guides, or knowledge bases
Strong attention to detail and ability to work accurately with data
Good organisational and administrative skills
Strong communication and stakeholder engagement skills
Competent Microsoft Office skills, particularly Excel
Ability to prioritise workloads and manage multiple tasks effectively
A proactive approach to problem solving and continuous improvement
Desirable Skills & Experience
Experience supporting Oracle quarterly updates and releases
Experience coordinating Oracle Service Requests (SRs)
Experience creating or maintaining technical configurations
Experience within HR, Payroll, Higher Education, or other large complex environments
Exposure to ServiceNow or similar IT Service Management platforms
Salary description
£30000.00 - £35000.00 per year