We are looking for a skilled and customer-focused Service Engineer to join a growing field service team. This role involves visiting customer sites to carry out planned preventative maintenance, reactive repairs, and upgrade works on automatic door systems and associated equipment.
The successful candidate will be responsible for diagnosing faults, completing repairs efficiently, and delivering a high standard of customer service while ensuring compliance with all health and safety requirements.
Key Responsibilities
Carry out planned preventative maintenance (PPM), reactive call-outs, and modernization/upgrade work
Diagnose mechanical and electrical faults using a logical and methodical approach
Provide technical support and recommendations to customers and colleagues
Identify opportunities for preventative maintenance, repairs, and system upgrades
Complete door safety checks and investigate incidents or customer concerns where required
Participate in an out-of-hours call rota
Maintain accurate service records, paperwork, and tablet-based reporting
Manage company vehicle, tools, stock, uniform, and PPE responsibly
Follow all site-specific procedures and health & safety regulations
Deliver excellent customer service at all times and maintain professional standards
Work collaboratively as part of a wider engineering team
Support continuous improvement by highlighting process or operational improvements
Skills & Experience
Previous experience working on automatic doors or similar systems is highly desirable
Strong mechanical and/or electrical fault-finding skills
Good organisational and communication skills
Ability to work independently and manage workload effectively
Flexible approach to working hours, including call-outs and occasional weekend work
Commitment to delivering high levels of customer service
Qualifications & Requirements
BS7036 / EN16005 certification preferred
CSCS Card desirable
NVQ in Door Systems, Repair, or a related discipline advantageous
Full UK driving licence preferred
What's Offered
Full product and ongoing technical training
Opportunity to work with a supportive and experienced engineering team
Varied and rewarding field-based role
Overtime and call-out opportunities available
Career development within a growing service environment
Salary description
£29000.00 - £40000.00 per year