JOB PURPOSE:
To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy.
To maximise rental income by ensuring that targets for re-letting empty homes are met.
Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications.
DUTIES AND RESPONSIBILITIES INCLUDE:
To arrange a carry out all viewings and sign ups with customers.
To provide an efficient administrative function, including compiling and logging data, and responding to customers’ enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas.
To deliver a customer focused letting service associated with letting a range of tenure types.
Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction.
Manage all documentation and preparations required for viewings, sign ups and property receipt and handover.
Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help.
Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer, which meet or exceed customers’ expectations.
Liaise with customers and internal stakeholders to facilitate a seamless end-to-end lettings process.
Provide all customers with a clear and consistent level of information to facilitate a clear understanding of obligations when ending a tenancy, signing new tenancy agreements, enforce tenancy agreement terms, and recharge with outgoing tenants.
Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems.
Offer proactive resolution of customers’ complaints and members’ enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework.
Coordinate bookings and appointments to ensure smooth progression of voids works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams.
To input void and maintenance specifications received from surveyors/contractors and other sections of the Council.
Liaising with contractors and clients at local level, attending and minuting meetings as and when required.
Be responsible for identifying properties or types of properties which are becoming hard to let and discuss innovation as to ensure properties continue to be let meeting needs of customers.
ESSENTIAL REQUIREMENTS INCLUDE:
Experience of social housing, voids, lettings, tenancy management or property services would be highly desirable.
Experience of working in a customer-focused administrative or housing environment.
Excellent organisational and time-management skills.
The ability to manage a high volume of work and meet deadlines and performance
The ability to build effective working relationships with internal and external stakeholders.
Experience of coordinating contractors, appointments, works or services would be advantageous.
Good IT and data-management skills, with the ability to use relevant systems and maintain accurate records.
Basic DBS check
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email
Salary description
£24.65 - £24.65 per hour