Internal Sales Executive

To manage and deal with inbound sales enquiries, enabling Sales Managers to focus on proactive sales and customer acquisition. To ensure that complex enquiries are handled efficiently and proactively for domestic, liaising and negotiating with internal teams to help secure the business. To support export customers as and when required. To visit customers and prospective customers and to visit national and international exhibitions as required.

MAIN RESPONSIBILITIES :

* Handle Incoming Sales Enquiries: Take ownership of incoming sales enquiries, ensuring that each enquiry is handled efficiently and effectively.

* To accurately prepare quotations and supporting sales literature based on current price list or instructions from the Director/Managers.

* Liaise with Teams: Work closely with internal managers and teams to ensure all aspects of the quotation are met and accurate, from product to pricing.

* Follow up on additional customer questions arising from quotations and chase pre-existing quotations to conclusion.

* Support business development & customer service by providing back up to sales managers when required and support to the Customer Service team.

* To plan external travel to visit customers, prospects and exhibitions – travel time expected to be around 20% - 25%.

* Engage with Customers by ensuring all aspects of customer management and interaction are carried to the highest level, using telephone, email and in person visits

* Build knowledge of key commercial markets, products and customer needs, enhancing the overall expertise of the commercial team.

* Manage customer and prospect data in the CRM system, adding new contacts, keeping existing contacts up to date, and adding relevant information for sales and marketing purposes

* Identify opportunities to sell from stock or to upsell to maximize turnover and reduce lead times.

* Review weekly the quotations log in the CRM system. Chase quotes highlighted for follow up and continue to chase for results to conclusion.

* Ensure that any amendments to sales order are notified immediately to the Manufacturing Department.

* Where applicable, to liaise with the distribution service provider to obtain accurate cost of freight and/or shipping transit time.

* To attend industry exhibitions when required – these may fall onto a weekend. To visit key customers or prospective customers on an ad hoc basis or as required.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel