In this role you will be the key point of contact for our installation teams, providing support and guidance when challenges arise on-site. Working closely with colleagues across operations, you'll investigate issues, coordinate solutions, and help ensure installations are completed right first time.
Duties:
· Acting as the primary point of contact for the installation teams, providing support and resolving issues that arise.
· Investigating and completing root cause analysis on installation and site-related issues, co-ordinating effective solutions to keep jobs progressing.
· Setting up and maintaining accurate system information for each template and installation, including customer-specific requirements.
· Producing and issuing clear instructions and job information for installation teams attending site.
· Working with internal departments and field-based teams to deliver a right-first-time installation experience.
· Recording and updating information accurately on our CRM platform throughout the installation process.
Requirements
· Proven experience managing multiple priorities and resolving complex issues in a fast-paced customer service or operational support environment.
· Experience supporting field-based teams, with the ability to investigate issues and coordinate effective solutions, would be advantageous.
· Strong communication skills, both written and verbal, with the ability to build effective working relationships across different teams.
· The ability to remain calm under pressure and manage multiple priorities.
· Good working knowledge of Microsoft Office, particularly Excel and Outlook.
· High attention to detail, strong organisational skills, and the ability to manage competing priorities effectively.
Hours:
Monday - Friday, one week 9am-5pm one week 8am-4pm
Rates:
£13.59phr
Skills Required
Customer Service
Call Centre
Admin
Excel
Keywords
Customer Service
Admin
Mircosoft Word
Salary description
£13.59 - £13.59 per hour