Support Services Manager

Our Mission
Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.
About the Team
With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our Careers Site.
Role Overview
This is an exciting opportunity for an experienced Support Services Manager to deputise for the Support Services Leader who heads the Support Services Department. This is a full-time role, 37.5 hours/week, on a fixed-term basis for one year, with the opportunity to become permanent following the initial term.
Key Requirements
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Undergraduate degree or vocational qualification in health and social care or a related discipline.
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At least 5 years’ experience managing support staff, incidents and difficult situations with resilience within a high supported mental health environment.
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Excellent knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
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Understanding of the role of statutory agencies involved in mental health.
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Knowledge of equality, diversity, safeguarding, quality assurance and compliance.
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Excellent knowledge of support planning and risk assessing client needs.
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At least 5 years’ experience working with individuals experiencing mental ill-health, substance misuse, complex needs or social exclusion.
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Understanding of housing-related support services and tenancy sustainment.
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Strong computer skills and digital dexterity.
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Experience in using Customer Relationship Management systems and databases.
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Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
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Self-motivated and able to use own initiative to find solutions.
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Ability to work under pressure to tight deadlines.
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Ability to prioritise a varied workload.
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Warm and friendly demeanour with a positive and open-minded attitude.
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Thirst for knowledge, strive for excellence, and a humble posture of learning.
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A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.
Employee Benefits
You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.
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Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
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Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
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Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
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Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
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Family & Parenting: Generous maternity and paternity leave, paid parental leave.
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Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
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Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.
Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.
We value authenticity, originality, and personal integrity in all applications. Submissions must reflect your own experience, skills, and communication abilities. The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise.
Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion