Location: Worsley, Greater Manchester
Salary: £40,000 - £50,000 + £10-15k Bonus + Benefits
Lead a High-Performing Sales Through Service Contact Centre
Are you an experienced Contact Centre Manager looking for your next challenge? Or perhaps you're a Senior Team Leader with a proven track record of driving performance and ready to step into a management role?
We are looking for an ambitious and customer-focused Contact Centre Manager to lead a busy sales through service operation based in Worsley.
This is an exciting opportunity to shape performance, develop people, and create an exceptional customer experience while achieving commercial objectives.
This Contact Centre Manager Role
Reporting into the Head of Operations, you'll be responsible for leading a team of Team Leaders and Advisors within a fast-paced contact centre environment. You'll drive a culture where outstanding customer service and sales performance go hand in hand.
Key responsibilities include:
Leading, coaching and developing Team Leaders and Advisors
Driving sales, conversion, retention and customer satisfaction performance
Monitoring KPIs and implementing improvement plans where required
Managing workforce planning, productivity and operational efficiency
Creating a positive, engaging and high-performance culture
Delivering regular performance reviews and development plans
Using MI and data insights to identify opportunities and trends
Supporting recruitment, onboarding and talent development initiatives
Ensuring customer journeys are efficient, compliant and customer-centricAbout You for this Contact Centre Manager role
We're interested in candidates who can demonstrate:
Experience managing teams within a contact centre environment
A strong understanding of sales, customer service and operational KPIs
Proven ability to improve engagement, performance and customer outcomes
Strong coaching, leadership and stakeholder management skills
Experience using MI and performance data to drive results
A hands-on approach with the ability to lead by exampleWe would particularly welcome applications from:
Contact Centre Managers
Operations Managers
Customer Service Managers
Sales Contact Centre Managers
Senior Team Leaders looking to take the next step into managementWhat's On Offer?
Competitive salary
Performance-related bonus
Career progression opportunities
Supportive leadership team
Modern working environment
Ongoing training and development
Excellent employee benefits packageIf you're passionate about leading people, driving performance and delivering an outstanding customer experience, we'd love to hear from you.
Apply today to take the next step in your contact centre leadership career
Salary description
£40000.00 - £50000.00 per year