Location: West London
Salary: £70,000-£80,000
Contract: Fixed Term Contract
Sector: Self Storage - Self Storage experience is essential
We are recruiting for an experienced Head of Operations/Project Director to lead the operational set-up and launch of a brand-new self-storage facility in West London.
This is a senior, hands-on role with full responsibility for taking the business from its current development phase through to opening and early-stage operation.
The successful candidate will ideally have direct experience within the self-storage sector and demonstrable involvement in opening or launching new facilities.
The Role
You will take ownership of the operational set-up of the facility, working closely with the CEO, development team, contractors and key stakeholders to ensure the site is fully operational and customer-ready for launch.
Key responsibilities will include:
Leading the full pre-opening and operational set-up programme
Developing the operational model, processes and procedures
Creating and managing the project plan, milestones and key dependencies
Implementing self-storage management systems and operational technology
Supporting the set-up of access control, CCTV, alarms and security processes
Establishing the full customer journey from enquiry through to move-in and move-out
Recruiting, onboarding and training the opening team
Developing staffing structures, job descriptions and training programmes
Establishing sales processes, pricing, promotions and commercial procedures
Creating KPIs covering enquiries, conversion, occupancy, revenue and retention
Coordinating suppliers, contractors and professional advisers
Ensuring all Health & Safety, compliance and operational procedures are in place
Testing all systems, processes and customer journeys before launch
Leading the opening of the facility and supporting the initial trading period
Providing a structured handover to the permanent operational team once the site is established
About You
We are particularly interested in speaking with candidates who have:
Proven experience within the self-storage industry
Direct involvement in opening, launching and setting up new self-storage facilities
Experience at Area Manager, Regional Manager, Head of Operations, Project Manager or Project Director level
Strong knowledge of self-storage operations and the customer journey
Experience recruiting and building operational teams
Strong commercial and sales understanding
Experience implementing systems and operational processes
Strong project management and organisational skills
Experience managing multiple stakeholders, suppliers and contractors
A hands-on approach and the ability to work comfortably within a start-up environment
The confidence to operate independently and work directly with senior leadershipExperience with self-storage management software, access control systems and pre-opening sales activity would be particularly advantageous.
What's on Offer
£70,000-£80,000 basic salary
Fixed-term appointment covering the set-up, opening and initial operational phase
Significant autonomy and ownership
Direct exposure to the CEO and senior stakeholders
Opportunity to shape the operational model of a brand-new business
High-profile project within the growing UK self-storage sectorThis is a rare opportunity for an experienced self-storage professional to take genuine ownership of a new venture and build the operation from the ground up.
If you have experience taking a self-storage facility from development through to opening and would like to discuss the opportunity confidentially, please apply or get in touch.
BBBH37534
Salary description
£70000.00 - £80000.00 per year