About the Company
Lorien's client is a fast-growing provider of a cloud-based platform that helps organisations automate and control large volumes of complex data. Their customer base spans startups through to well-established organisations across the UK and internationally. With data volumes rising and regulatory expectations increasing, demand for their technology is strong, and they are firmly positioned as a market leader.
The Role
You will lead the delivery of client implementation projects, setting up and refining project management standards that help the Professional Services function deliver consistently to a high level. You will own engagements from kick-off through to go-live, keeping scope, timelines and budgets on track while ensuring clients are delighted with the outcome.
This is a varied, high-visibility position. You will run several projects at once, coordinating a matrixed team and acting as the main link between internal colleagues and client stakeholders.
Key Responsibilities
* Lead the day-to-day delivery of client implementations of the core SaaS platform
* Build and maintain detailed project plans that balance speed of delivery with sensible use of resource, scope and budget - With around 3 to 4 projects on at any given time, and a average of 3-month turnaround
* Act as a key SME within a hybrid iterative Agile / Waterfall function, adapting to new projects as they come in and utilising appropriate methodologies and following processes
* Track and report on progress, milestones and momentum across a portfolio of concurrent projects
* Run clear and productive status meetings with project teams and clients, recording decisions, actions, risks and issues
* Guide, mentor and motivate less senior Project Managers within the team
* Resolve blockers and handle client queries and escalations to a positive outcome
* Raise risks and issues promptly, both internally and with client project leads, and agree mitigation
* Contribute to or lead the creation of core project documentation, such as charters, plans, issue logs, test plans and go-live runbooks
* Partner with Customer Success, Delivery and Marketing colleagues to build satisfied, referenceable clients and spot opportunities for growth
* Forecast resourcing needs to support company-wide planning
About You
* Extensive technical project management experience ideally for external clients / 3rd party customers, with a track record of balancing competing priorities and tight deadlines
* Strong discipline in maintaining plans, risk and issue logs, action trackers and wider project governance
* Sound knowledge of the software delivery and implementation lifecycle, with a genuine interest in best practice
* A natural collaborator, comfortable working with teams from pre-sales through to software engineering, delivery and customer success
* Able to thrive in a fast-paced setting and welcome change
* Confident engaging with senior and executive stakeholders, both internal and external
* A commitment to continuous improvement
Desirable
* Any relevant certifications would be a bonus
* Background in FinTech / Software as a Service or FS
* Any skills with ADO / Azure DevOps Boards
If this sounds like a good fit, let us know and apply now with your latest CV for immediate consideration
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy
Salary description
£77000.00 - £87000.00 per year