IT Application Support Analyst

About Barhale

Who are Barhale?

Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:

Water
Transport
Built environment
EnergyWe operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.

Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.

We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:

Tunnelling
MEICA
Temporary and permanent design
Steel-fabrication
Signs (design and fabrication)
Health & safety equipment and products, including PPE

Why join Barhale?

As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.
Job security, long-term secured work through various frameworks and large infrastructure schemes
A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients
Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success

IT Application Support Analyst

The Role

The IT Application Support Analyst is responsible for supporting and promoting the effective use of IT systems and digital workplace technologies. The role acts as a key point of contact for end users, providing guidance, support and training to maximise the value of core business applications and collaboration platforms.

The successful candidate will maintain knowledge resources, develop user communications, deliver training and workshops and provide expert advice to ensure users can effectively leverage available technology to improve productivity and collaboration.

Working closely with stakeholders across the business and the wider IT team, the IT Application Support Analyst will drive user adoption, support continual improvement initiatives, and contribute to the development of processes and governance standards relating to the use of business applications.

Key Responsibilities

User Support & Advisory Services

Act as a subject matter expert for Microsoft 365 (M365) products and core IT services, providing guidance and support to end users.
Respond to user enquiries regarding the effective use of applications and collaboration tools, ensuring users are able to maximise productivity and efficiency.
Advise and support users in selecting the most appropriate technology solutions and applications to meet business requirements, including participation in new application evaluation processes.
Assist in the provision and maintenance of M365 services ensuring that users gain maximum value from the service
Support document storage, sharing and collaboration processes across Microsoft 365 and other core systems.Knowledge Management & Communications

Create, maintain and continually improve end-user knowledge base content, user guides and support documentation.
Develop and publish communications, news articles and awareness content relating to core IT Services.
Ensure information provided to users remains accurate, relevant and aligned to organisational objectives.
Design and deliver workshops, awareness sessions and informal training programmes to improve user capability and encourage adoption of core business applications.Continuous Improvement

Monitor utilisation of Microsoft 365 services and business applications, identifying opportunities to improve adoption, efficiency and governance.
Suggest process improvements to teams/ departments to align more closely with M365 and other core IT Services.About you

Essential

Strong knowledge and administration experience of Microsoft 365 collaboration technologies, including Microsoft Teams, SharePoint Online, OneDrive and Microsoft 365 Groups.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint.
Experience creating and maintaining user documentation, knowledge articles and training materials.
Strong communication and stakeholder engagement skills, with the ability to explain technical concepts to non-technical audiences.
Ability to deliver user training, workshops and awareness sessions.
Good understanding of Windows 11 and modern workplace technologies.Desirable

Experience of Mimecast email archive solution.
Any experience of document management solutions.
Knowledge of Microsoft Viva Engage.
Experience in using and supporting Microsoft Copilot or similar technologies.
Understanding of Microsoft Information Protection and Sensitivity Labels.
Experience supporting digital workplace adoption initiatives.
Experience with Adobe Acrobat or similar PDF software.
Full UK Driving Licence.Caring and investing in you

Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people.  Our values are our commitment to being a people-centric company.

As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.

From the moment you join us, your well-being and career aspirations will be supported by.

Competitive salary
Company Pension
Life Assurance
Private Medical
25 days of annual leave in addition to 8 public bank holidays and loyalty days
8 hours volunteering
Employee Assistance Programme to support your mental, physiological and financial wellbeing
Flexible benefits via salary sacrifice
Company car/green car scheme/car allowance/Van (dependent on position)
Leadership & management training and coaching
Regular line management engagement and appraisal to support your career progression
Development supported by internal and externally delivered training
Continuous service awards