Our Window and Door Engineers are essential to our business, efficiently & effectively assisting our customers with any product and installation related maintenance for installed products covered by our 10-year warranty.
Key Responsibilities:
Visiting customers homes to investigate and identify the fault, and take the appropriate action to rectify in line with our warranty and our quality standards
Demonstrating & explaining correct product care to customers
Be customer focused and provide a high level of service to every customer
Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
Customer Focus, with excellent people and communication skills
Experience of uPVC installation and maintenance (or relevant qualification)
Proficient IT Skills including Microsoft Office
Ability to multi task, organise and rectify issues in a timely manner
Be able to work on your own initiative in a standalone field-based role
A willingness to travel as required and show flexibility within the working week
Full driving licence
What we Offer
Competitive salary
Pension
31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
An additional paid day for your birthday
Paid time off annually to volunteer
Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
Heavily discounted employee purchase scheme on all Company products
Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
Employee recognition schemes
If you are a proactive and dedicated Window and Door Engineer looking for the next step in your career, we would love to hear from you. Be a part of our journey and help us shape the future home improvements!
Important Information About Right to Work
We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.
If you’re unsure about your eligibility, you can find helpful information on the UK government website
Salary description
£25739.00 - £25739.00 per year