Dealership / Aftersales – Workshop Leadership
Southend, Essex
Permanent Position
Salary: £45,000 + Comms - OTE £65,000 + Benefits
We’re partnered with a long-established automotive retailer with a strong presence across Essex.
Due to continued growth, they’re looking for an experienced Service Manager to take responsibility for the day-to-day service and workshop operation.
This is a hands-on management role for someone who understands the demands of a busy dealership, can lead from the front and is commercially focused on customer satisfaction, team performance and workshop efficiency.
The Role
You’ll oversee the service operation, managing Service Advisors and Technicians while ensuring vehicles are repaired and returned efficiently, standards are maintained and the department performs against its commercial targets.
What You’ll Be Doing
* Managing the dayto-day service and workshop operation
* Leading, developing and motivating Service Advisors and Technicians
* Managing customer vehicle throughput and workshop capacity
* Allocating work to Technicians based on skill and workload
* Monitoring technician productivity, sold time and performance
* Managing department KPIs, budgets and operational costs
* Communicating with customers regarding repairs, additional work and vehicle progress
* Ensuring vehicles are serviced and repaired to manufacturer and company standards
* Maintaining accurate paperwork and customer updates
* Identifying opportunities to improve operational and commercial performance
What We’re Looking For
* Experience in an Automotive Service Manager role
* Proven experience managing or developing a successful dealership/service operation
* Strong understanding of dealership service and workshop operations
* Commercially aware with experience working to KPIs and budgets
* Strong leadership and teamdevelopment skills
* Excellent customer service and communication skills
* Highly organised with strong diary and workload management
* Practical, solutionsfocused approach to problem solving
* Proven track record of performance within the motor trade
* Able to work effectively in a fastpaced dealership environment
What’s On Offer
* Company car
* Company pension
* Employee discount
* Perkbox
* 23 days holiday plus bank holidays
Working Hours
* Monday–Friday, 8:00am–6:00pm
* Weekend requirements discussed at interview.
If you’re an experienced Automotive Service Manager with a proven dealership background and are looking for your next opportunity in the Southend area, I’d be interested in hearing from you.
Please apply via the link and I’ll be in touch for a confidential discussion
Salary description
£40000.00 - £45000.00 per year