Salary: Up to £75,000 base + bonus + benefits
Location: Crawley, Hybrid (3 days /week)
Full Time, Permanent
The Role
Our client is looking for an experienced Field Application Engineering Manager - EMEA to lead the engineering support function across its European customer base.
Reporting to the VP, Technology & Customer Integration - EMEA & ROW, this role is responsible for supporting existing EMEA customers across standard and custom projects, while also providing the engineering support required to win new business and drive growth across the region.
You will work across a global, complex and matrix organisation, collaborating with teams across different functions and geographies to ensure customers receive a high standard of engineering support and have the technical solutions they need.
The role covers a broad range of customer and engineering activity across sectors including Broadcast, Medical, Industrial, Test & Measurement and Transportation, with a particular focus on developing HMI solutions for applications such as Studios, TV and Radio.
As the engineering leader for EMEA, you will combine customer support, pre-sales engineering, project management and team development, while acting as a key engineering contact for the wider business.
Key Responsibilities
Total customer retention - Delight existing customers with support and engineering innovations to ensure that EOLs are re-won by us and they are delighted with their experience of the client's products and engineering. This may be EOL management, new product development support or customer relationship management with engineering items
High win rate of all RFQs - Fast and thorough response and support to the sales team to deliver competitive solutions for our customers across all of our product sets (excluding 3.0 IDS)
Pre-sales support - Assist customers, prospects and sales team members in understanding products and perform product demonstrations for various applications/use cases - find and notice problems and propose solutions
Develop and Manage FAE team - Colleagues in your department as this grows to be developing quickly, inspired and motivated to hit similar high standards
Project management, resource forecasting and engineering administrative maintenance - be the single point of engineering contact who has full grip of all engineering related items for EMEA and maintains the supporting admin such as engineering documentation
Participate in technical meetings and prepare training programs for the sales team.
Qualifications and Experience
Knowledge and experience of LCD displays (Essential)
Knowledge and experience of Human-Machine Interface (HMI) and related hardware (Essential)
Knowledge and experience of development and implementation of BIOS/firmware, and application software integration
Knowledge and experience of development and implementation of embedded system design using x86 and ARM architectures, and related operating systems Linux, Windows 10, Android, etc.
Embrace a customer-centric mindset and be comfortable in an outward-facing role
Maintain knowledge on industry trends and resolve design issues
Exceptional written, verbal and presentation skills
Experience with MS Project, Microsoft Excel, Word, PowerPoint and project management tools
Degree in Electrical Engineering, or equivalent technical qualifications
Salary description
£60000.00 - £75000.00 per year