Express & Courier Manager

Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express & Courier Manager to join their dynamic team based in the London Heathrow area.
On Offer:
* An exciting leadership opportunity to join a market leading freight forwarding and supply chain management specialist working in a fast-paced time-critical logistics operations
* Office-based role - Working Hours: Monday – Friday: 09:00 – 17:30 (Can be flexible)
* Potential for overseas travel.
* Salary c.£50K, dependant on skills and experience
Main Purpose of the Role:
Reporting to the Express / Operations Director, the Express & Courier Manager will be responsible for overseeing Time Critical Operations and Customer Service delivery. The role includes client and customs escalation, ownership of job‑level profitability, development of staff, and effective management of suppliers.
Duties & Responsibilities of Express & Courier Manager:
* Managerial responsibility for customer service delivery to Express and Courier department Client base – team of 20.
* Management of Express / Courier Customer Service Teams, including staff development and resource planning
* Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer
* Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy
* To promote business development, ensuring all opportunities from existing business is followed through telephone sales, prospect sales site visits and quotations.
* Contribute to ongoing operational development and cost saving measures
* Identify areas of operational improvement by reviewing processes regularly.
* Establish, Manage and Maintain Internal and External Relationships.
* To ensure internal processes and client’s operational requirements are fully documented within SOPs.
* Managing Implementation for new business
* Training for new staff on operational and account procedures
* Ensure all HMRC entry regulations are met, through self-auditing of import entries.
To be Considered for Express & Courier Manager:
* Proven experience managing a team with an express/ courier environment
* Must be able to work well under pressure within a target driven team environment
* People Management and Staff Development
* Solutions led approach to client needs
* Import & Export Customs Procedure knowledge
* Computer skills including excel, CRM data base and BoxTop.
* Commercially astute, ensuring profitability
* Enjoy working with customers and building relationships.
For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics Industry