Housing Officer

Housing Officer known locally as a Local Housing Manager (Leaseholder Services)

Salary Banding Range: £41,237 - £43,405 based on a 37.5hr working week

Contract Type: 12 Month fixed term contract until 31 August 2027

This role

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch.

As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, lease management and enforcement.

What you'll need to succeed:

Essential car user full driving license are required
Experience of working in a social housing setting is essential
Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.
At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
Ability to collaborate, network and be a strong team player
Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
Experience of excellent administration skills & analysing customer feedback to achieve service improvements
Attention to detail and accuracy in writing, reporting and numeracy
Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
Ability to self-manage a varied and demanding workload, prioritising and organising too
A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
The ability to manage and report on projects against agreed targets
Must possess excellent office management skills, managing inboxes, keys etc.
Must be willing to work flexible hours as requiredDesirable

Housing qualificationTo meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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