This role offers the benefits of hybrid working and can be based from the Edinburgh head office, Glasgow office, or Wishaw office. The successful candidate will be required to work from the Edinburgh office a minimum of 1 day per week.
What we’re looking for in our Repairs Team Specialist:
Could you be the voice of Trust, on the phone and online, to our customers providing reassurance and solutions to their queries and requests by delivering an outstanding customer experience across a range of services?
Are you able to deliver an exceptional customer experience and finding solutions by using your knowledge, operational expertise, and enthusiasm? You should be a great listener who can develop strong relationships with our customers by ensuring we do what we say we will.
Could this be you? If you think you are a good fit for the role and our team is a good fit for you, we would love to hear from you.
In return for your enthusiasm and commitment we will offer you: -
Competitive pro rata salary between £25,778 - £27,861 per annum (£31,382 - £33,918 FTE)
28.75 hours per week (workdays are full day Monday, Tuesday & Thursday, & Friday 9:00am - 3:45pm)
Blended Working* with offices in Edinburgh, Glasgow & Wishaw
Generous Holiday Entitlement and Flexi Time
Access to paid training and paid professional memberships
A choice of pension scheme with employer contributions
Amongst many other things, this is an opportunity to work for a values-driven organisation with a positive and caring culture. Work for an organisation with a purpose ‘to make a positive difference to the lives of our customers and the communities we serve’ and play a leading role in re-imagining and co-designing an entire business, striving to deliver 10/10 experiences and exceptional value every time.
If you would like an informal chat about this opportunity, please contact Ruth Wilson, Repairs Team Lead, at (url removed).
Applications must be submitted no later than 12 noon on Monday 12th October 2026. Interviews are expected to take place the week commencing 19th October 2026 in our Edinburgh Office.
We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
No Agencies Please
Salary description
£25778.00 - £27861.00 per year