Responsibilities:
Guest Experience and Service Excellence
Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently.
Apply appropriate compensation in line with guidelines.
Monitor bars, restaurants and entertainment areas for consistent service standards.
Health, Safety and Security
Take responsibility for guest and team safety; attend first‑aid incidents.
Ensure compliance with fire, health & safety and licensing regulations
Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately.
Complete structured evening checklist to maintain standards.
Monitor lighting, heating, ambience, cleanliness and presentation.
Observe service delivery and coach in‑the‑moment.
Team Leadership and Communication
Act as escalation point for supervisors.
Maintain strong cross‑department communication.
Adapt style to different personalities; lead calmly under pressure.
Financial and Energy Awareness
Monitor operational efficiency; turn off unnecessary utilities.
Make cost‑conscious decisions without compromising guest experience.
Follow guidelines for compensation; protect stock and revenue.
We're looking for you to have this experience or behaviours:
Strong knowledge of Health & Safety legislation.
First Aid qualification (or willingness to obtain).
Knowledge within the F&B departments to be able to support on shift.
Excellent customer service track record.
Strong problem-solving ability.
Calm and professional under pressure.
Confident decision-maker.
High attention to detail.
Excellent written and verbal communication skills.
Proven experience in a supervisory or management role within hospitality.
Why Work for Warner Hotels?
Free use of gym and leisure facilities
60% discounted food onsite
Pension scheme
A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
28 days annual leave per year (Inclusive of Bank Holidays)
Cycle to Work Scheme
20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
Life Assurance
Free Car Parking onsite
Family Friendly policies
Refer a friend scheme
Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
Access to a discounts platform including a points based discount plan to increase your retail discounts
Access your wages on demand through Aslan
Employee Assistance Programme
L&G Care Concierge
Glow Getters and Long Service Awards
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: (email address removed)
Salary description
£28594.00 - £28594.00 per year