Operations Director

Build a new MH & LD division | £70,000-£75,000 | Equity opportunity | Hybrid working

Are you an experienced Operations Director with a background in mental health, learning disabilities, supported living or community complex care, looking for the opportunity to build and grow a new division with genuine long-term ownership potential?

We are recruiting for an ambitious Operations Director to join an established community care provider currently delivering around 20 care packages across London and Norfolk, primarily supporting adults with physical disabilities.

The organisation is now launching a new Mental Health and Learning Disability division, with plans to develop supported living and community-based complex care services. This is a senior leadership position combining operational management, CQC registration, service development, business growth and the opportunity to secure equity within the business.

The successful person will ideally have experience building, launching or scaling a care service and a strong track record of developing relationships with commissioners, local authorities, ICBs, hospitals and referral partners.

Package & Benefits
£70,000 to £75,000 per annum
Opportunity for equity within the business
Hybrid working
Senior leadership position with significant autonomy
Opportunity to build a new MH and LD division from the ground up
Direct influence over operational and commercial strategy
Established care infrastructure and approximately 20 existing packages
Opportunity to develop supported living and community complex care services
Long-term progression alongside the growth of the business and new divisionThe Role
As Operations Director, you will take responsibility for establishing, developing and growing the new Mental Health and Learning Disability division.
You will take CQC registration for the relevant services and lead the development of safe, compliant and commercially sustainable provision across supported living and community complex care.

Working closely with the existing leadership team, you will develop the operating model, identify new opportunities, create referral pathways, support bids and tenders, mobilise new services and build strong relationships with commissioners and healthcare professionals.

This is not simply an operational leadership position. You will have significant responsibility for driving growth and shaping the future direction of the new division, with the opportunity to participate in the longer-term value created through equity in the business.

Key Responsibilities
Take CQC registration and maintain strong regulatory compliance
Build and develop a new Mental Health and Learning Disability division
Develop supported living and community complex care services
Create and execute an operational and commercial growth strategy
Lead the mobilisation of new care packages and services
Build relationships with commissioners, ICBs, local authorities and hospital teams
Identify and convert new business and referral opportunities
Lead and support bids, tenders and framework opportunities
Develop referral pathways with NHS teams, healthcare professionals and external stakeholders
Recruit, lead and develop operational teams as the division expands
Maintain high standards across safeguarding, governance and quality
Monitor operational, quality and commercial performance
Support the development of new service models and geographical expansion
Work closely with the leadership team on wider business strategyAbout You
To be considered for this Operations Director opportunity, you will ideally have:

Senior leadership experience within supported living, mental health, learning disabilities or community complex care
Previous experience holding CQC registration or substantial experience working within CQC-regulated services
Experience building, launching or significantly scaling a care service or business division
A proven track record of growing care packages, hours, revenue or geographical coverage
Strong knowledge of CQC regulations, safeguarding and quality governance
Experience working directly with commissioners, local authorities, ICBs, NHS teams or hospitals
Strong commercial and business development capability
Experience with bids, tenders, frameworks and contract mobilisation
Experience developing new referral pathways and converting opportunities into commissioned care
Strong leadership and team-building capability
An entrepreneurial approach with the confidence to take ownership of a new divisionThis opportunity would suit an experienced Head of Operations, Regional Director, Head of Supported Living, Managing Director or senior Operations Director who has helped build or scale a care business and is looking for greater autonomy, commercial influence and long-term ownership potential.

If you are an experienced senior leader with a background in mental health, learning disabilities, supported living or community complex care and would like to find out more about this Operations Director opportunity, please apply today or contact Ehsan at Leaders in Care on (phone number removed) for an informal and confidential conversation.

REF: LICEA