Operations Manager

Build a new division | Mental health & learning disabilities | £70,000-£75,000 | Hybrid working

Are you an experienced Operations Manager with a strong background in supported living, community complex care or mental health and learning disability services, looking for the opportunity to build and grow a new division?

We are recruiting for an ambitious Operations Manager to join an established community care provider currently delivering around 20 packages of care across London and Norfolk, primarily supporting adults with physical disabilities.

The organisation is now looking to create and develop a new Mental Health and Learning Disability division, delivering supported living and community-based complex care services. This is a senior role with genuine autonomy, combining operational leadership, CQC registration, service development and business growth.

The successful person will ideally have previous experience building a service, growing a care organisation or developing a new division through strong commissioner relationships, tenders, bids, hospital pathways and business development.

Package & Benefits
£70,000 to £75,000 per annum
Hybrid working
Senior leadership position within a growing care organisation
Opportunity to build and shape a new MH and LD division
Autonomy to influence operational and commercial strategy
Existing care infrastructure and established packages across London and Norfolk
Opportunity to develop supported living and community complex care services
Long-term progression as the division growsThe Role
As Operations Manager, you will take responsibility for establishing and developing the new Mental Health and Learning Disability division while ensuring services are safe, compliant and commercially sustainable.

You will take CQC registration for the relevant services and work closely with senior leadership to develop the operating model, identify growth opportunities and build relationships with commissioners, local authorities, hospitals and other referral partners.

This is not purely an operational management role. You will be expected to drive service development, identify new business opportunities and play a central role in winning and mobilising new packages.

Key Responsibilities
Take CQC registration and maintain strong regulatory compliance
Build and develop a new Mental Health and Learning Disability division
Develop supported living and community complex care services
Lead the mobilisation of new packages and services
Identify and convert new business opportunities
Build relationships with commissioners, ICBs, local authorities and hospital teams
Support bids, tenders and framework opportunities
Develop referral pathways with healthcare professionals and external stakeholders
Recruit and develop operational teams as the division grows
Maintain strong standards across safeguarding, quality and governance
Monitor operational and commercial performance
Work closely with senior leadership on long-term growth strategy
Support the continued development of existing community care servicesAbout You
To be considered for this Operations Manager opportunity, you will ideally have:

Senior operational experience within supported living, mental health, learning disabilities or community complex care
Previous experience holding or working closely with CQC registration
Experience building, launching or significantly growing a care service
Strong knowledge of CQC regulations, safeguarding and quality governance
Experience working with commissioners, local authorities, ICBs or hospital teams
Strong commercial awareness and business development experience
Experience with bids, tenders and framework opportunities
A proven track record of mobilising new services or care packages
Strong leadership and team-building capability
The confidence to work autonomously within a hybrid senior management role

This opportunity would suit an experienced Head of Operations, Regional Manager, Registered Manager, Head of Supported Living or Operations Manager who has previously helped grow a care business and is looking for the opportunity to build a division with genuine autonomy.

If you are an experienced Operations Manager with a background in mental health, learning disabilities, supported living or community complex care and would like to find out more, please apply today or contact Ehsan at Leaders in Care on (phone number removed) for an informal and confidential conversation.

REF: LICEA