Client Details
A company operating within the business services industry in Northampton
Description
Manage and recover outstanding debt relating to resident fees across multiple locations.
Review and prioritise aged debt ledgers, focusing on high-value and long-outstanding accounts.
Contact residents, relatives and other responsible parties by telephone, email and letter to secure payment of overdue balances.
Investigate and resolve account queries, disputed charges and billing discrepancies that may delay payment.
Negotiate payment arrangements and repayment plans in line with company policies.
Monitor agreed payment schedules and follow up on broken arrangements.
Liaise closely with Managers, Regional Managers and Finance teams to obtain information required to support debt recovery activities.
Maintain accurate records of all communications, payment commitments and collection activity.
Escalate high-risk or non-responsive accounts through the appropriate internal and legal recovery processes.
Reconcile customer accounts and allocate payments accurately.
Provide regular reporting on collections performance, aged debt reduction and recovery progress against project objectives.
Support the cleansing and validation of debtor data to improve ledger accuracy.
Identify trends and root causes contributing to outstanding debt and make recommendations to improve collection processes.
Ensure all collection activities are conducted in accordance with relevant legislation, GDPR requirements and company policies.
Deliver excellent customer service while balancing the need to recover outstanding monies.
Profile
A successful Interim Credit Controller should have:
Experience in credit control or a similar role within accounting and finance.
Strong organisational skills and attention to detail.
Confidence in communicating with customers and resolving issues.
Proficiency in relevant accounting software and tools.
A proactive approach to managing workloads and meeting deadlines.Job Offer
An equivalent annual salary of £35,000-£40,000 + holiday pay
A temporary role based in Northampton, but could offer hybrid or fully remote working, offering valuable experience in the business services industry.If you're interested in this role, apply now.
People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best
Salary description
£16.00 - £20.00 per hour