Central London | £60,000 | Full-time, permanent
TRC London is exclusively recruiting a Sales and Operations Manager to lead a premium new workspace, hospitality and events destination within a prestigious Central London building.
This is a broad commercial and operational role with responsibility for a beautifully designed floor comprising a lounge, coworking environment, five meeting rooms, event space, terrace and landscaped outdoor setting.
You will take full ownership of the space: driving revenue, managing its P&L, developing broker and client relationships, leading the hospitality team and ensuring the environment remains polished, commercially productive and consistently operated to an exceptional standard.
The role would suit a commercially minded workspace, hospitality, members’ club or events professional who is equally comfortable developing new business, hosting important clients and taking hands-on responsibility for daily operations.
The role
You will:
Take full commercial and operational ownership of the workspace
Lead the client experience across the lounge, coworking areas, meeting rooms and event spaces
Manage the P&L, revenue, direct costs and performance against budget
Drive meeting-room, event, coworking and hospitality revenue
Develop pricing, packages and upselling opportunities
Analyse utilisation, conversion, margins, booking patterns and lost opportunities
Build an active pipeline of external meeting and event business
Develop relationships with brokers, agents, corporate clients and introducers
Host tours, broker events and showcase experiences
Convert enquiries efficiently and maintain accurate CRM records
Build repeat business through strong client relationships and consistent follow-up
Lead, coach and develop a small hospitality and lounge team
Manage rotas, performance, recruitment and team capability
Own the visual presentation and operational readiness of the entire floor
Oversee room turnarounds, event setups and daily standards checks
Develop a commercially viable programme of client, networking and broker events
Manage the complete event journey from initial enquiry through to delivery and review
Work with architects, designers and suppliers on improvements to the space
Control supplier quality, reliability and cost
Collaborate with reception, operations, sales, maintenance and finance teams across the wider building
About you
You will have experience within flexible workspace, premium hospitality, a private members’ club, events, serviced offices or another high-quality client-facing commercial environment.
You will also bring:
Clear evidence of generating new business and repeat revenue
Experience managing a P&L, departmental budget or significant revenue target
Strong commercial judgement across pricing, utilisation, cost and margin
Experience managing meeting rooms, events, hospitality or coworking operations
A track record of building high-value client relationships
Confident business-development and relationship-management skills
Experience leading, coaching and performance-managing a customer-facing team
Strong CRM discipline and the ability to produce meaningful commercial reports
Exceptional attention to detail and visual presentation
The ability to maintain high service standards while managing competing priorities
A polished, credible and hands-on leadership style
Experience working with architects, designers, fit-out teams or space-improvement projects would be advantageous
This role needs someone who can sell the space, run the space and take pride in every detail of the experience. You will be commercially ambitious without compromising quality, and operationally disciplined without losing the warmth expected in a premium hospitality environment.
What’s on offer
Salary of £60,000
Ownership of a high-profile premium workspace and events destination
Genuine commercial autonomy
The opportunity to shape pricing, programming and the future evolution of the space
Exposure to senior stakeholders, brokers, corporate clients and design partners
A visible leadership role within a prestigious Central London building
If you combine commercial drive with premium hospitality standards and enjoy turning exceptional spaces into successful businesses, we would love to hear from you
Salary description
£60000.00 - £60000.00 per year