Technical Account Support Specialist

Technical Account Support Specialist

We are looking for a Technical Account Support Specialist to provide technical support and guidance to business customers and partners. This role would suit someone with experience across B2B support, technical operations, service delivery and project coordination, combined with a good understanding of digital technologies.

Key Responsibilities

Provide technical support and guidance to business customers and partners through online channels, meetings and support platforms.
Investigate technical issues, identify solutions and coordinate escalations with relevant internal teams.
Develop a strong understanding of APIs, web services, technical tools and digital technologies to help customers resolve technical challenges.
Act as a key point of contact between customers, partners and internal technical, product and engineering teams.
Manage multiple customer queries, issues and projects, ensuring progress is tracked through to resolution.
Gather and communicate customer feedback, recurring technical issues and opportunities for service improvements.
Contribute to improving technical documentation, tools, processes and customer support services.
Support projects involving technical solutions, internal tools and workflow automation.
Deliver technical guidance, demonstrations and presentations to customers and stakeholders where required.
Build strong, professional relationships with customers and internal teams.

Requirements

Experience in B2B customer support, technical support, account support, operations or service delivery.
Good technical understanding of APIs, web services, networking concepts or digital technologies.
Familiarity with programming or scripting languages such as JavaScript, Python, C/C++, XML or HTML would be beneficial.
Strong analytical and problem-solving skills, with the ability to investigate issues methodically.
Excellent communication skills and confidence explaining technical information to different audiences.
Strong organisational and project coordination skills, with the ability to manage multiple priorities.
Comfortable working collaboratively across technical and non-technical teams.
Strong attention to detail and a proactive, customer-focused approach.
Experience working with international teams or customers is desirable.

Desirable

Experience in technical account management, developer support or technical operations.
Experience working with software, APIs, platforms or digital products.
Experience developing or improving internal tools, processes or automation.
Experience delivering technical training, demonstrations or customer documentation.
Experience working in a fast-paced, international technology environment