Operations Administrator

Join the Posthub Team in Bristol

Are you a highly organised administrator with a keen eye for detail?

We're looking for an Operations Administrator to join our Posthub team in Bristol, providing essential support to our operational processes and helping ensure an excellent experience for our customers.

This is a varied role where you'll work closely with customers, mailing houses, and internal teams, supporting everything from bookings and forecasting to project work and account management activities.

This is a fantastic opportunity to become part of a supportive and collaborative team at Posthub Bristol.

You'll gain exposure to a wide range of operational activities, work closely with different areas of the business, and play a key role in delivering a high-quality service to our customers.

If you're an organised, customer-focused administrator looking for a varied role where you can make a real impact, we'd love to hear from you.

About the RoleWhat You'll Be Doing

Managing daily operational administration, forecasts, collection bookings, and consumable orders.
Liaising with customers, mailing houses, and internal departments.
Producing and dispatching mailing labels.
Processing returned mail and maintaining accurate records.
Supporting operational projects, improvements, and business initiatives.
Providing administrative support across the Posthub team, including Account Management.
Ensuring all tasks are completed accurately and on time.
Benefits
23 days' annual leave
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

Skills & Experience

What We're Looking For

Around 2 years' experience in an office administration or similar role.
Confident handling customer communications via telephone and email.
Good working knowledge of Microsoft Word and Excel.
Strong organisational and time management skills.
Excellent attention to detail and a "right first time" approach.
The ability to manage multiple priorities and deadlines.
A proactive attitude and willingness to learn new systems quickly.
Strong communication skills and the ability to build positive working relationships

Additional Information - Monday to Friday, 37.5 Hours per week