Lettings Manager

Job Advert
X1 Sales and Lettings - Manchester - Senior Account Manager
X1 Sales and Lettings are looking for an articulate, experienced and accomplished Senior Account Manager to oversee a student landlord portfolio in our vibrant and friendly Manchester branch.

X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a rapidly expanding Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred and forty team members and a managed portfolio of over 4500 properties across the Northwest and Kent. As well as supporting and coaching you in this incredible senior role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best).

The working environment is completely unique to the property sector and you will experience a different way of working in a busy, friendly and fast paced environment which we believe enables us to give our clients the greatest service available in the market. Our company has rapid plans for expansion over the next 5 - 10 years and so this role is not only a fantastic opportunity in itself - but leaves open doors for future progression with opportunity for candidates to grow their portfolio size and develop their CV beyond what is often possible at other agencies.

Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility. 

Awards and Accolades
We’re passionate about what we do, and we’re honored by the recognition we’ve received along the way. As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. As we continue to grow, we remain focused on delivering excellence and recruiting top talent to join our journey.
In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards, a renowned name in the industry, awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North West. 

The Role 
As a Senior Account Manager on our student portfolio, you will oversee operations of Landlord investments ensuring these are managed effectively and maximising value for both the client and company. Your organisational abilities and strong communication skills both internally and externally will contribute to the overall success of your client investments, and market reputation of X1 brand. You will be a positive representative of the company and carry a polite and professional approach in all communication. You will have a strong business acumen, have a proactive approach and excellent attention to detail. You will work alongside a team of other Senior Account Managers who will support you and share the same goal. Some of the role responsibilities are as below:
• Ensure landlords receive impeccable customer service and contribute towards positive brand reputation
• Proactively working with Landlords to understand investment portfolios and generate new business opportunities
• Co-ordinate with internal teams regarding all aspects of Landlords properties performance
• Review the financial performance of your sites monthly
• Communicating with Landlords regarding all aspects of their properties and performance in line with SLAs
• Property visit for voids to gather appropriate landlord and property management feedback and co-ordinate with team on marketing and dressing
• Responsible for ensuring all notes added to internal system(s) following any Landlord comms
• Appropriately authorising maintenance charges in line with SLAs
• Responsible for ensuring high value works are completed to a satisfactory level
• Responsible for all fees charged to landlords
• Ensuring the portfolio is bringing in all avenues of revenue
• Conduct property viewings with Landlords and Investors
• Become expert in market and local competitors to appropriately advice landlords
• Ensuring annual rent reviews in line with market rate
• Submitting weekly stats to senior leadership team
• Complaints handling
• Responsible for ensuring all properties and Landlords are compliant

About You

Strong business acumen
Property experience - ideally ARLA qualified or willing to work towards
Extremely strong communication and customer service skills 
Ability to build relationships and rapport with all clients and customers
Professional, positive and enthusiastic approach
Excellent phone etiquette
Works confidently in a fast-paced environment
Passionate about delivering exceptional standards 
Well presented
Excellent organisational skills
Proficient technically

If you are an ambitious, organised, engaging property professional then we would love to hear from you and have you join us on our journey.

Department – Lettings

Location - Manchester

Contract type - Permanent

Hours - favourable working hours of 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday

Salary -  We offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We also give our staff complimentary use of our on site gyms as well as many social events, awards ceremonies and treats throughout the year.

Closing date for applications
29th October, 2026

REF-(phone number removed)