Customer & Sales Coordinator

Customer & Sales Coordinator
Up to £28,000 per annum + benefits
Melksham, Wiltshire
Permanent

Are you an organised, customer-focused administrator who enjoys working in a busy sales environment?

We are working with an established business in Melksham who are looking for a Customer & Sales Coordinator to join their team. This is a varied role supporting both customers and the wider sales team, with a strong focus on order processing, customer service and sales administration.

You'll be an important part of the sales office, helping to ensure orders are processed accurately and efficiently while providing a professional and responsive service to customers across the world.

The Role:

Processing customer orders across email, phone, web, sales representatives and online platforms
Looking after customers by responding to enquiries, resolving queries and providing a professional, friendly service
Supporting the sales team with administration, order processing and identifying opportunities to upsell
Managing pro forma invoices, following up payments and processing credits and replacements
Keeping systems up to date, ensuring customer records, orders and CRM information are accurate
Setting up new customer accounts and carrying out credit checks where required
Keeping orders on track, liaising with the warehouse to ensure they are processed and dispatched within the required timescales About You:

Previous experience in sales administration, customer service, order processing or a similar role would be advantageous.
Organised and proactive, with the ability to juggle multiple priorities in a busy sales environment
Customer-focused, with a natural ability to build positive relationships and deliver great service
Confident and professional, with excellent communication skills across phone and email
Accurate and detail-oriented, particularly when processing orders and maintaining customer information
Tech-savvy, with confidence using CRM systems and other office-based software
A team player, who is happy to get involved and support colleagues across the wider business
Someone who takes ownership, uses their initiative and enjoys keeping things movingWhat's on offer?

Salary up to £28,000 per annum (depending on experience)
25 days annual leave + bank holidays
Free on-site parking
Monday to Friday 9am - 5pm (with 30 minutes for lunch)
The role is 100% office basedSuccessful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful