London/ South East London
Salary up to £60-75K + Commission + Car/Car Allowance + Benefits
The Key Account Manager owns the relationship with a portfolio of Clients most important Central Services clients. You will retain and grow these accounts by making sure our Building Performance
services deliver measurable results for clients - lower energy use, reduced carbon and better-performing buildings - and by identifying where further services can add value. Working closely with Operations, you will be the client's primary point of contact.
Client Relationships
* Act as the primary point of contact for your key accounts, building trusted, long-term
relationships with stakeholders at every level, from site teams to senior executives.
* Understand each client's business objectives, estate, and energy and net zero goals.
* Hold regular client business reviews to review performance, agree priorities and plan
ahead.
* Represent the voice of the customer internally, making sure client feedback shapes our
services, propositions and processes.
Account Growth & Commercial
* Develop and deliver an account plan for each key account, setting out retention, growth
and relationship objectives.
* Identify opportunities to extend our services within existing accounts, bringing in
specialists from other business lines where needed.
* Lead bids and prepare compelling proposals, presentations and reports, including building
surveys and BEMS upgrade or enhancement proposals.
* Own contract renewals and commercial negotiations, protecting margin while securing
long-term agreements.
* Keep an accurate pipeline and forecast for your accounts in the CRM system.
* Support the Finance team in resolving invoice queries and collecting overdue payments
across your accounts.
Service Delivery Oversight
* Make sure work sold is profitable and deliverable, and is handed over to Operations
clearly and on time.
* Stay in regular contact with Operations so you understand service performance and
upcoming deliverables for your clients.
* Monitor service performance against contract and SLA commitments, escalating issues
when needed to maintain service excellence.
* Review lessons learned from projects and contracts to improve how we sell and deliver.
If you're ready to play a critical role within a well-established company, don't hesitate to reach out on (url removed).
INDUK
Salary description
£60000.00 - £75000.00 per year