The role of the customer service advisor is to proactively contact customers ahead of scheduled deliveries, ensuring delivery information is accurate, bookings are confirmed, customer data is maintained, and any delivery issues are identified before dispatch. The role is critical in improving customer service, delivery success rates, and operational efficiency.
Position is working Monday to Friday 8:30am - 5pm
40hrs Paid Per Week
Temporary to permanent
Paid at £12.71 per hour
Key Responsibilities
Contact customers before scheduled deliveries to confirm requirements and availability.
Verify delivery dates, access restrictions, site opening hours, and delivery instructions.
Resolve any queries relating to upcoming deliveries.
Build positive relationships with customers through professional and friendly communication.
Key Skills & Attributes
Excellent telephone manner and communication skills.
Strong customer service focus.
Good attention to detail and accuracy.
Ability to build rapport with customers.
Organised and able to manage multiple tasks effectively.
Competent in Microsoft Office, particularly Outlook and Excel.
Ability to work independently and as part of a team.
Confident handling customer queries and resolving issues professionally.
Preferred Experience
Previous experience in a customer service, telesales, pre-calling, scheduling, logistics, transport, or administrative role.
Experience working within a distribution, transport, delivery, utilities, or service environment.
If you feel you have the correct skills please send across your CV or contact your local office on (phone number removed) to discuss.
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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Salary description
£12.71 - £12.71 per hour