Customer Relationship Manager

As Customer Relationship Manager, you'll play a vital commercial role, connecting customers and public sector clients to deliver successful solutions that satisfy the needs of both parties.

In this fast-paced, complex environment, you'll manage incoming opportunities at pace, build trusted, long-term relationships, and balance competing priorities while remaining focused on delivering the right outcomes.

What’s in it for you?

⦁ Work hours: 9.00am – 5.00pm – 37.5 hours per week
⦁ Salary: £30,000 to £35,000, plus bonus
⦁ Hybrid working - 3 days in office, 2 days from home
⦁ 25 days holiday
⦁ Pension contribution
⦁ Training and career development opportunities

Customer Relationship Manager Responsibilities:

⦁ Build and maintain strong relationships with local authorities and customers across the UK, acting as a trusted partner and primary point of contact while developing an in-depth understanding of their priorities, requirements, and objectives
⦁ Respond to service enquiries with professionalism and commercial awareness, assessing requirements, identifying opportunities, and delivering tailored solutions that meet each parties needs
⦁ Proactively engage with placement teams to flag capacity, identify suitable opportunities, and coordinator solutions that deliver positive outcomes for all
⦁ Secure agreements in line with contractual frameworks, funding guidelines, and organisational procedures
⦁ Influence decision-making at all levels, confidently managing challenges, objections, and competing priorities with a consultative, solutions-focused approach
⦁ Identify opportunities for cross-regional collaboration and account development, working closely with internal team to maximise growth and commercial performance
⦁ Oversee your accounts, ensuring all activity progresses from initial enquiry through to successful delivery, acting as a point of contact throughout
⦁ Maintain accurate records, ensuring all information is accurate and compliant

Customer Relationship Manager Skills and Experience:

⦁ Proven experience in a customer relationship management, sales, or account management role.
⦁ Previous experience within recruitment would lend itself well as you'll be balancing competing priorities and managing multiple stakeholders demands
⦁ Demonstrates the confidence and capability to successfully manage multiple client accounts, building strong relationships while delivering a tailored, high-quality service to each account
⦁ Possesses the ability to thrive in a highly regulated environment, with current DBS clearance or willingness to undergo the appropriate checks.
⦁ Safeguarding knowledge would also be advantageous
⦁ Excellent communication and influencing skills, with the confidence to present ideas clearly, build credibility, and professionally handle any questions or objections
⦁ Exceptional organisational skills, with the ability to manage multiple priorities simultaneously, work proactively, and remain calm under pressure
⦁ Strong administrative and data management capabilities, with meticulous eye for detail, ensuring accuracy, consistency, and the ability to identify and resolve discrepancies