This will be an initial One Month Contract.
Monday to Friday - 09:00 - 17:00
Key Activities:
* As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
* Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
* Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
* Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
* Providing basic advice and information on the service offer.
* Contribute to managing an effective appointment system, liaising with keyworkers.
* Checking appointments on the information system and book future appointment for service users
* Take messages for staff and update case management contacts where appropriate
* Support the team in managing/booking appointments via the electronic diary system
* Maintain accurate records of all contacts on our case management systems
* Assist with admin, record-keeping and communication within the wider admin team.
* Take accurate meeting minutes for staff meetings as necessary.
A Basic DBS will be Required
Salary description
£13.00 - £13.50 per hour