Technical Clerk

Technical Clerk
Location: Middlesbrough
Start Date: ASAP
 
The Opportunity
Wolviston Management Services are pleased to be supporting our client, a well-established specialist within the lifting equipment industry, in the recruitment of a Technical Clerk to join their busy team in Middlesbrough.

This is a varied and fast-paced position, providing essential administrative and coordination support to the Service Division and helping ensure customer requirements and engineering activities are managed efficiently from initial booking through to completion.
The role would suit an organised and proactive individual who enjoys working with customers, coordinating workloads and keeping on top of multiple priorities.
Previous experience within engineering, service coordination, construction, transport, hire or a similar industrial environment would be advantageous; however, full training can be provided for the right person.
 
The Role
Working closely with engineers, customers and the wider office team, you will support the day-to-day coordination of service, repair and inspection activities.
Key responsibilities will include:

Handling incoming customer enquiries via telephone and email
Booking and coordinating service, repair and inspection work
Supporting the planning and scheduling of engineer visits
Updating job records, customer information and internal systems
Liaising with engineers, customers and suppliers to obtain required information
Preparing job paperwork and supporting service certification processes
Monitoring outstanding jobs, reports and follow-up actions
Ensuring customers are kept informed on the progress of their requirements
Supporting the wider Service Division with general administration as required About You
We are looking for someone who is organised, dependable and comfortable working within a busy office environment.
You will ideally have:

Previous administration, coordination or customer service experience
Strong organisational skills with excellent attention to detail
A confident and professional telephone manner
Good written and verbal communication skills
Good general IT skills and confidence using office-based systems
The ability to prioritise workloads and manage multiple tasks
A proactive approach and willingness to support the wider team Experience within engineering, lifting equipment, construction, transport, hire or industrial services would be beneficial but is not essential.
Previous exposure to job management systems, CRM software, scheduling tools, purchase orders, service reports or certification would also be advantageous.
What's on Offer?

Temporary opportunity with an immediate start available
Full-time or part-time hours considered
Varied and engaging office-based position
Support from an experienced and friendly team
Opportunity to gain experience within the specialist lifting and engineering sector
Potential for the position to develop in line with future business requirements If you are an organised and customer-focused administrator looking for your next opportunity in Middlesbrough, we'd love to hear from you.
Apply today or contact Wolviston Management Services for further information