Key Tasks & Responsibilities
Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:
Managing Customers & Interfaces
Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades.
Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle.
Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment.
Managing Enquiries & Quotations
Evaluate and assess initial enquiries, collaborating with internal teams.
Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies.
Present bids to customers positively and enthusiastically, ensuring alignment with business objectives.
Mobilising, Delivering & Maintaining Projects
Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers.
Manage spare parts requirements and sub-contract supply for project activities.
Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements.
Improving Order Intake
Identify opportunities for emergent works and support growth strategies.
Work closely with customers to understand their needs and propose cost-effective solutions.
Internal Reporting
Maintain accurate records and manage orders on internal systems, currently C4S, FSM, SAP and Job Register.
Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service.
Support the upkeep of systems for order intake and revenue forecasting.
Managing Project Finances
Responsible for monitoring, analysing, and reporting the financial performance of all projects to ensure costs stay within approved budgets.
Support decision making by providing accurate and timely cost data and projects financial insights to Team Lead FS Contract Manager and Head of Field Service.
Key Responsibilities
Cost Monitoring & Reporting
Oversee cost management of orders to achieve agreed margins.
Track actual project and/or operational costs against budgets and forecasts.
Work closely with contracts managers and finance teams to validate cost estimates, identify deviations from plans and highlight cost risks and opportunities.
Prepare regular cost reports, variance analyses, and financial performance dashboards.
Maintain cost control tools, cost breakdown structures, and financial review data.
Governance & Compliance
Ensure adherence to internal financial policies and contract terms.
Maintain accurate cost records and audit ready documentation.
Risk & Issue Management
Identify and address risks/issues early in the contract lifecycle.
Maintain and update risk/issue registers with mitigation strategies.
Essential Experience
Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or other related industries.
HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience.
Demonstrated experience in order/contract management for field and customer service contracts.
Commercial awareness, including preparation of orders, contract terms, and invoicing.
Proficiency in engineering management systems such as SAP, C4S.
Microsoft Office suite.
Strong understanding of technical, commercial, and financial aspects of field service businesses.
Attention to details, with strong organizational skills.
Ability to communicate effectively with the different stakeholders (e.g. CMs, Finance, Customers).
Desirable Experience
Experience in aftermarket services and sales.
Proficient in MS projects or other similar tools
Project management certifications (e.g., PRINCE2 or APMP) are desirable.
Other Key Aspects
Fluency in English
Clean UK Driving License + UK Passport
Willing and fit to travel within the UK and overseas to visit customer sites, commercial meetings etc.
No sponsorship available for this position.
Benefits
Salary up to £60,000 DOE
28 days holiday plus bank holidays.
Birthday off
Pension scheme up to 18% combined after probation
Hybrid working 3 days office
Private Healthcare
Flexitime
Additional benefits
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Salary description
£55000.00 - £60000.00 per year