Resident Liaison Officer

Resident Liaison Officer

Location: Barnet

Rate: £23ph

Contract: Temporary, 3-6 months

Start: Immediate

Fortus Recruitment are currently working with a well-established organisation who are looking for an experienced Resident Liaison Officer to join their team on a temporary basis in Barnet.

The role will support a gas repairs programme, acting as a key point of contact for residents and working closely with contractors and internal teams to ensure works are communicated and delivered smoothly.

Key Responsibilities:

Acting as the main point of contact for residents throughout gas repair works
Keeping residents informed of appointments, timescales and progress
Arranging access and appointments with residents
Dealing with resident queries, concerns and complaints
Liaising closely with gas contractors, operatives and internal teams
Carrying out resident visits where required
Supporting vulnerable residents and ensuring their needs are considered
Managing access issues, cancellations and rebooking
Maintaining accurate resident records and updating systems
Escalating issues and ensuring concerns are dealt with promptly
Supporting the smooth delivery of the gas repairs programme
Skills & Experience:

Previous experience working as a Resident Liaison Officer
Experience within social housing, repairs, maintenance or construction
Gas repairs or responsive repairs experience is highly desirable
Excellent communication and customer service skills
Confident dealing with residents, contractors and site teams
Experience handling complaints and difficult situations
Strong organisational and administrative skills
Professional, approachable and proactive manner
If you are an experienced RLO available immediately and looking for a temporary opportunity in Barnet, please get in touch.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ