Resident Liaison Officer

Resident Liaison Officer

Location: King’s Cross
Rate: £18ph
Contract: Temporary, 5–6 months

Fortus Recruitment are currently working with a well-established organisation who are looking for an experienced Resident Liaison Officer to join their team on a temporary basis in King’s Cross.

The role will be supporting a kitchen and bathroom refurbishment programme, working closely with residents, contractors and site teams to ensure works are communicated and delivered smoothly.

Key Responsibilities:

Acting as the main point of contact for residents throughout the works
Liaising with residents regarding planned kitchen and bathroom refurbishments
Carrying out resident consultations and pre-start communications
Keeping residents updated on programme, timescales and progress
Arranging access and appointments with residents
Dealing with resident queries, concerns and complaints
Visiting residents on site and maintaining regular communication
Liaising closely with contractors and site teams
Supporting vulnerable residents where required
Maintaining accurate records and updating systems
Escalating issues and ensuring concerns are dealt with promptly
Skills & Experience:

Previous experience working as a Resident Liaison Officer
Experience within social housing, planned maintenance or construction
Kitchen and bathroom refurbishment experience is highly desirable
Excellent communication and customer service skills
Confident dealing with residents, contractors and site teams
Experience handling complaints and difficult situations
Strong organisational and administrative skills
Professional, approachable and proactive manner
Comfortable working on occupied residential properties
If you are an experienced RLO looking for a temporary opportunity in King’s Cross, please get in touch.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ