Our client is a leading ecommerce solutions business who now have an exciting opportunity for a diverse and dynamic Client Support Specialist to provide a frontline telephone, online and administration support to our portfolio of clients. This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant. The Client Support Specialist role is a pivotal position within the organisation as they will ensure the core requirements of day-to-day client administration, maintenance and finance requirements are completed quickly, efficiently and to a very high standard. The Client Support Specialist will develop and maintain excellent partnership relationships.
Salary and Benefits:
* A salary of up to £30,000 per annum DOE
* Monthly payment intervals
* 40 hours per week, working Monday to Friday 8:30 to 17:30
* Birthday off
* Westfield Health Cash Plan
* Pension contribution
* Health cash plan
* 20 days’ annual leave plus bank holidays, increasing with length of service
* Company social events
* Free parking
Duties and Responsibilities:
* Being a first point of contact for client queries.
* Taking ownership of client queries and seeing them through to resolution.
* Managing courier queries, including late deliveries, missing parcels and collections.
* Supporting clients with queries relating to backorders, shipping, booking in and held orders.
* Working closely with our warehouse, technology and finance teams to resolve issues quickly and effectively.
* Keeping clients informed through clear, professional and timely communication.
* Building strong relationships and developing an understanding of each client’s business and requirements.
* Managing multiple queries and priorities while maintaining a high standard of service.
* Identifying opportunities to improve the client experience and the way we support our clients.
Minimum Experience Required:
* Previous experience in a client support, customer service or administrative role.
* A genuine passion for delivering excellent client service.
* Strong organisation and prioritisation skills.
* Strong attention to detail.
This Client Support Specialist role would suit candidates with a customer service and an administration support skill set, and who have excellent attention to detail and organisational skills.
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Salary description
£27000.00 - £30000.00 per year