This is an excellent opportunity to use your technical HVAC knowledge in a pivotal planning and support role, shaping customer service delivery across the country. You will be central to our client's UK operations, proactively planning and allocating technicians to customer sites for a variety of work. Your technical expertise will ensure the right skills are deployed for every job, contributing directly to the company's success and high standards of customer service.
On offer: Competitive base salary of up to £40,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.
Responsibilities:
* Plan and allocate technicians to customer sites UK-wide.
* Provide technical support and guidance to field technicians.
* Manage a high volume of project and service work orders.
* Build and maintain strong, lasting customer relationships.
* Attend customer sites to provide technical support or work.
* Collaborate with sales, hire, and operations teams.
* Diagnose system problems during installation and servicing.
* Generate reports and analyse customer interaction data.
Who They’re Looking For:
* Proven technical knowledge in HVAC, electrical or mechanical.
* Experience in a technician, controls or sales engineer role.
* Strong understanding of customer service principles.
* Excellent communication and interpersonal skills.
* Strong analytical and problem-solving abilities.
* Ability to work independently with minimal supervision.
* Right to work in the UK – essential.
* Full UK driving licence – desirable.
* F-gas certification is an advantage.
If you have the technical knowledge, drive and passion for delivering exceptional service, this is the role for you. Don’t miss the chance to join a leading HVAC team! Apply today
Salary description
£40000.00 - £40000.00 per year