Department Manager

At Penderels Trust, we support people with disabilities to live independently. We have an exciting opportunity for a Department Manager to join us and to support our Financial Money Management Department, who provide an Appointeeship service to our customers.
Location: (Hybrid working) Penderels Trust, Resource House, 1A Brandon Lane, Coventry, CV3 3GU
Salary: £37,605 per annum (cost of living increase pending)
Hours: 37 hours per week
Days & Times: Monday to Friday, 8:30 am to 5:00 pm
Perks: Investors in People: Gold Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 25 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)
The Role – As a Department Manager, your main duties will include:
* Leading and managing the Financial Money Management Department, ensuring high-quality service delivery
* Understanding and following local and company safeguarding procedures
* Participating in the recruitment and induction of new staff, identifying requirements for development and growth.
* Conducting team meetings and regular 1-2-1’s with staff and addressing any performance concerns promptly.
* Maintaining oversight of caseload allocation, workflow management, and service capacity.
* Ensuring staff follow agreed processes, policies, and contractual requirements
* Leading on quality assurance, including regular checks of budgets, financial assessments, trackers and case reviews
* Delivering presentations and training sessions
* Working in partnership with will all Council / Integrated Care Service / Boards that sit within the department
* Attending contract review meetings, providing updates and responding to commissioner queries
* Ensuring the department meets KPI’s and service standards
* Preparing and presenting statistical information, performance reports and management data
* Reporting GDPR Breaches, Safeguarding issues, Health and Safety matters to Regional and Senior Manager
* Managing the budget for the Financial Money Management Department
* The role may also include other projects and tasks as required by the business.
Skills, Experience and Qualifications – We are looking for someone with the following attributes:
* GCSE Grade 4 (or equivalent) in English and Mathematics.
* Previous supervisory or management experience, including staff performance management and development, with the ability to lead, motivate and develop individuals and teams.
* Experience of preparing, analysing and presenting reports, statistics and management information, with the ability to interpret data, identify trends and produce accurate performance reports.
* Experience of working within contractual requirements, delivering against key performance indicators (KPIs), and implementing and maintaining operational processes, quality standards and audit requirements.
* Excellent verbal and written communication skills, with the ability to build effective relationships and engage with a wide range of stakeholders.
* Strong IT skills, including proficiency in Microsoft Office applications and case management systems.
* Excellent organisational and problem-solving skills, with the ability to work independently, make sound decisions, prioritise competing demands and manage multiple deadlines in a fast-paced environment.
* Professional, accountable and adaptable, with the resilience to respond positively to change while maintaining appropriate professional boundaries.
* Committed to delivering high-quality services and positive outcomes for customers and stakeholders, with a flexible and collaborative approach to supporting colleagues and wider organisational objectives.
* Due to the nature of the role, the successful applicant will be required to undergo an enhanced DBS check.
Interview: If you believe you have what it takes to succeed in the role as Department Manager, then please apply. We do not offer visa sponsorship so you must be eligible to work in the UK to apply. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders).
Closing Date: Monday 12th October 2026