Pastoral Support Officer

Job Title: Pastoral Support Officer
Location: Birmingham
Salary: £27,827 - £30,833 per annum pro rata of £31,236 - £34,610 per annum - SS4
Job type: Permanent, 37 hours per week, over 40 weeks per year (Term Time)
UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.
The Role:
University College Birmingham is looking for a compassionate, proactive and resilient Pastoral Support Officer to join our Safeguarding Team.
This is a rewarding opportunity to make a real difference to FE College & Sixth Form students and apprentices experiencing challenges that may impact their wellbeing, engagement and academic success.
Working closely with our DSL & DDSLs, you will provide early intervention and targeted pastoral support to students experiencing low-level safeguarding or welfare concerns, helping to prevent issues from escalating. You will manage a caseload, deliver focused 1:1 interventions, develop action plans and work with students to overcome barriers to education and re-engage with their studies.
You will also provide dedicated support to vulnerable groups, including Looked After Children, care-experienced students, young carers and young parents, working closely with families, social workers, education professionals and other agencies where appropriate.
Working collaboratively across the institution, you will help deliver workshops, tutorial sessions, enrichment activities and pop-up events promoting wellbeing, safety, positive behaviour, life skills and informed decision-making.
The ideal candidate will be a compassionate, approachable and resilient professional with strong safeguarding awareness and experience supporting young people, particularly those who are vulnerable or facing barriers to education. They will be confident building trusting relationships, delivering targeted 1:1 pastoral interventions, managing a caseload and developing effective action plans. They will have excellent communication, organisation and multi-agency working skills, understand professional boundaries and confidentiality, and be able to recognise and appropriately escalate safeguarding concerns. They will also be proactive, solution-focused and committed to helping students improve their wellbeing, engagement and educational outcomes.
Benefits:
* Generous allocation of annual leave
* 29 days' paid leave per year pro rata
* 12 Bank Holidays & Concessionary Days
* Excellent Local Government Pension Scheme
* Employer Contributions - 20.9%
* Subsidised private healthcare provided by Aviva including a Digital GP Service.
* Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
* Annual health MOTs with our Registered Nurse
* Excellent staff development opportunities including professional qualification sponsorship
* A variety of salary sacrifice schemes including technology and cycle.
* Heavily-subsidised on-site car parking in central Birmingham
* Free on-site gym membership
Extra Information:
All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Closing Date - Sunday 11th October 2026.
Interview Date - Friday 6th November 2026.
Please click APPLY to be redirected to our website to complete an application form.
Candidates with experience of; Pastoral Support Officer, Pastoral Support Worker, Pastoral Officer, Pastoral Care Officer, Student Support Officer, Student Support Adviser, Student Support Advisor, Student Welfare Officer, Student Welfare Adviser, Student Welfare Advisor, Student Wellbeing Officer, Student Wellbeing Adviser, may also be considered for this role