Key Responsibilities:
Deploy, configure and support PCs, laptops, mobile devices, printers and other IT hardware
Install, maintain and support client operating systems and productivity software
Provide IT support to end users and assist with site-based IT systems
Follow IT Service Management (ITSM) processes, including asset, change, incident, request, problem and project management
Respond to IT incidents and service requests while supporting the achievement of service level agreements
Participate in troubleshooting and the resolution of larger IT issues
Contribute to root cause analysis and problem management activities where required
Promote IT standards, policies and best practice to improve user satisfaction and productivity
Job Requirements:
Experience in IT support, service desk or IT analyst environments
Strong knowledge of hardware deployment, configuration and troubleshooting
Understanding of client operating systems, mobile devices, printing and productivity software
Knowledge of IT Service Management processes and service level agreements
Ability to investigate technical issues and contribute to root cause analysis
Strong communication skills with the ability to liaise effectively with IT teams and end users
Commitment to following information security, data protection and compliance policies
Organised, proactive and able to manage competing priorities in a busy technology environment
Contract Opportunity:
This contract IT Analyst role offers the opportunity to support a range of technology services, contribute to continuous improvement and help maintain secure, reliable and effective IT operations.
If you are an IT support professional with strong technical troubleshooting skills and an understanding of ITSM processes, apply now to join our client's technology team
Salary description
£20.00 - £23.00 per hour