About the Company
Our client is an established international freight forwarding business providing air freight, customs and logistics solutions to customers importing goods from around the world.
Due to continued business requirements, they are looking to recruit an experienced Import Air Freight Operator to join their busy operations team.
As an Import Air Freight Operator, you will be responsible for coordinating international import shipments from quotation and booking through to customs clearance, cargo release, invoicing and completion.
You will work closely with customers, overseas agents, airlines, suppliers and internal teams to ensure shipments are handled efficiently, accurately and in line with customer and company requirements.
Import Air Freight Operator - The Details
Permanent, full-time position
Monday - Friday, 09:00 - 17:30
60-minute lunch break
25 days holiday plus Bank Holidays
Training provided on relevant operational and customs systems
Opportunity to develop knowledge across international air freight and customs operations
Varied role covering import operations, customer service, quotations, customs and financial administration
Supportive and collaborative working environment
Occasional flexibility to support other departments and operational requirements Import Air Freight Operator - Requirements
Previous experience within air freight, freight forwarding or import operations
Good understanding of international air freight procedures and documentation
Experience handling import shipments from booking through to completion
Knowledge of customs clearance procedures and import documentation
Strong customer service and communication skills
Good commercial awareness with the ability to obtain and negotiate freight rates
Excellent organisational skills with the ability to prioritise workloads and meet deadlines
Strong attention to detail and accuracy
Confident liaising with customers, overseas agents, airlines and suppliers
Proactive approach with the ability to use initiative and common sense when resolving operational issues
Ability to work effectively under pressure and manage multiple priorities
Flexible approach to workload and willingness to support the wider business
Experience using freight forwarding or transport management systems would be advantageous
Knowledge of BIFA Terms and Conditions would be advantageous Import Air Freight Operator - Responsibilities
Manage import air freight shipments from quotation and booking through to completion
Respond to quotation requests from customers and overseas agents for international air freight movements
Obtain freight rates from tariffs, airlines, overseas agents and other suppliers
Negotiate with carriers and suppliers to obtain competitive rates and appropriate levels of service
Prepare and issue accurate quotations to customers, ensuring BIFA Terms and Conditions are included where required
Follow up quotations with customers and identify opportunities to secure new business
Liaise with overseas agents and carriers to arrange confirmed import shipments
Monitor shipments and keep customers updated throughout the import process
Receive and process pre-alert documentation from overseas agents
Accurately input shipment information into the company's transport management system
Prepare and issue customer documentation, including Notices of Arrival and invoices
Prepare information required for customs clearance and ensure documentation is complete and compliant
Liaise with the customs team or management regarding any clearance queries or documentation requirements
Liaise with airlines and carriers regarding charges and cargo release requirements
Ensure cargo is only released against the correct documentation and, where applicable, receipt of cleared funds
Check supplier and carrier invoices against agreed rates and query discrepancies where necessary
Process relevant supplier invoices and provide copies to the accounts department
Maintain accurate shipment records and ensure all operational systems are kept up to date
Resolve customer and operational queries promptly and escalate issues to management where required
Maintain strong working relationships with customers, overseas agents, airlines, hauliers and other suppliers
Identify opportunities to provide additional freight services and generate further business from existing customers
Support colleagues and assist other departments when required to ensure the smooth running of the business
Ensure all work is completed in accordance with company procedures, industry regulations and agreed service standards About Us
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Salary description
£30000.00 - £40000.00 per year