Our client is a family-owned business with over 30 years of success in their field.
On behalf of our client, we are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.
Package:
Monday-Friday 9:00am - 5:00pm FULLY OFFICE BASED - Hinxton
Company pension scheme
Opportunity to join company health scheme
25 days holiday + bank holidays
Salary up to £28,000 (DOE) Internal Sales Advisor - Responsibilities:
Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
Manage web orders, identify errors and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
Provide customers with product support, carry out product research and develop product knowledge through ongoing training.
Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations and closing inactive opportunities.
Analyse customer purchasing activity to identify cross-selling, growth and reduced-spend opportunities, proactively following these up where appropriate.
Review and adjust customer-specific margins as competence develops and support increasingly technical customer calls through continued product training.
Handle overflow sales calls, arrange and dispatch product samples, make outbound quotation follow-up calls and attend internal product and team meetings.Internal Sales Advisor - Requirements:
Essential
Previous experience in an office-based customer service, order-processing, or sales support role
A confident, professional telephone manner
Familiarity with Microsoft Word and Outlook
Good organisational skills and attention to detail
Ability to work effectively as part of a small teamDesirable
Previous knowledge of Sage 200 (an advantage but not a necessity)
Previous experience in a sales, telesales, or quotation role
Experience within a trade, construction, hardware or building products environment
Streamline Search is acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application
Salary description
£26000.00 - £28000.00 per year