About the Company
Our client is a well-established Freight Forwarding business with a strong reputation in the market. Due to continued growth, particularly across their Deep Sea Import and Customs Clearance operations, they are now looking for an experienced Import Operations Coordinator to join their busy Operations Team.
This is an excellent opportunity for a deep sea import professional looking to join a small, close-knit business where your work is visible and your input genuinely counts. You'll take real ownership of deep sea shipments end to end, working closely with a supportive team of five.
The successful candidate will ideally have 2–3 years' experience within UK Deep Sea Import Operations, Customs Clearance and/or Freight Forwarding.
Import Operations Coordinator – The Details
Fully office based
Monday to Friday, 08:30–17:30, no weekend working
Full time, permanent contract
A business actively investing in better systems and automation, so your time goes on the work that needs judgement rather than repetitive admin Import Operations Coordinator – Requirements
Ideally 2–3+ years' experience in UK deep sea import operations, freight forwarding or customs clearance
Strong working knowledge of deep sea import shipments, including FCL and LCL cargo movements
Solid understanding of the UK import process and what's needed to get sea freight cargo cleared and delivered
Confident understanding of import documentation and the information a customs entry requires
Genuinely organised, with a keen eye for detail
Comfortable managing multiple live shipments at once and prioritising sensibly
Confident and professional on the phone and over email, with customers and third parties
Friendly and collaborative, happy working as part of a small team
Able to work independently and take responsibility for your own files
Desirable: familiarity with MultiFreight or similar freight forwarding/customs software
Desirable: exposure to a range of commodity types and associated controls, able to complete a customs entry Import Operations Coordinator – Responsibilities
Take ownership of deep sea import shipments from arrival to delivery, keeping every file moving and up to date
Review commercial invoices, packing lists, bills of lading and other supporting documents for accuracy and completeness
Identify missing or incorrect information early and chase customers, overseas agents and suppliers to resolve it
Provide clearance instructions and required documentation to the customs manager, following through to release
Apply UK import procedures correctly, including commodity codes, values, incoterms, duty, VAT and any additional controls or certificates a commodity may need
Coordinate with shipping lines and port/terminal operators to track vessel arrivals and container availability
Keep customers informed with clear, proactive updates by phone and email
Liaise with hauliers, ports, depots and other third parties to keep delivery on track
Maintain accurate records in the operating system, flagging anything that needs escalating
Work closely with the wider import team, supporting colleagues during busy periods and absence About Us
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Salary description
£35000.00 - £38000.00 per year