This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The ideal candidate will bring a strong background in administration and client communication, along with the ability to manage and improve service processes. Previous industry experience within a busy construction, facilities management, or a public facing (retail) position would be advantageous.
The successful Construction Service Co-ordinator will be expected to:
* Be self-motivated, highly organised, and able to work independently with minimal supervision
* Demonstrate excellent verbal and written communication skills with strong attention to detail
* Be confident in managing client relationships and explaining service offerings to enhance customer satisfaction and drive business growth
* Be comfortable working in a process-driven environment, adhering to and improving systems
The successful Construction Service Co-ordinator will be rewarded with:
* The opportunity to join a well-established and respected business offering long-term career progression
* Supportive training and onboarding from a knowledgeable and friendly team
* Free on-site parking
* 25 days holiday + bank holidays
* 3x salary death in service benefit
* Access to a discounted benefits package, including gym membership
Job Description:
The Service Co-ordinator will play a pivotal role in supporting the daily operations of the service team. Working alongside a dedicated Technical Manager and field-based engineers, you will be responsible for managing service schedules, ensuring seamless client communication, and maintaining accurate documentation and CRM records.
You will be the first point of contact for key clients, supporting prestigious, multi-site contracts, primarily across London and ensuring the delivery of high-quality, responsive service always.
Duties to include but not limited to:
* Act as a central communication point for clients, engineers, and internal departments
* Manage and update the CRM system with job statuses, client interactions, and documentation
* Coordinate and respond to service, maintenance, and breakdown enquiries via email and phone
* Raise quotations for service jobs, parts, subcontracted works, and follow up proactively
* Prepare job packs including worksheets and PO numbers, ensuring engineers are fully briefed
* Maintain and update all Health & Safety records in line with industry compliance
* Support the Technical Manager in troubleshooting and scheduling site visits efficiently
* Monitor and ensure that all administration associated with engineer visits is completed accurately and on time
This position is ideal for someone who takes pride in their organisational skills, enjoys building relationships with clients, and thrives in a role where no two days are the same. If you are looking for a new challenge where your communication and coordination abilities will be truly valued—we’d love to hear from you.
Training will be provided however strong communication skills to support with sales and account management is essential.
Hours: Monday to Friday – 8am – 4.30pm – however some flexibility can be on start or finish time
Salary description
£30000.00 - £35000.00 per year