Office Based
£38,000-£42,000 + Package
Monday-Friday
We're recruiting a Service Manager for a specialist heat pump manufacturer.
This is a non-technical management position focused on the administration, organisation and coordination of the company's service operation. You'll ensure engineers are properly scheduled, customers are kept informed and planned maintenance visits run efficiently.
The Role
Manage the day-to-day administration of the service department
Plan and schedule engineer workloads
Coordinate planned preventative maintenance visits
Manage engineer diaries and geographical routing
Book appointments with customers and site contacts
Monitor upcoming service and maintenance requirements
Manage service contracts and renewal dates
Ensure engineers have the correct job information before attending site
Process completed job sheets and service reports
Maintain accurate customer and equipment records
Raise quotations and purchase orders where required
Coordinate parts and materials for scheduled visits
Handle customer enquiries and service updates
Monitor outstanding jobs and ensure work is closed efficiently
Produce service department reports and KPIs
The Candidate
Service coordination, administration or service management experience
Experience managing field engineer diaries advantageous
Highly organised with strong attention to detail
Comfortable managing multiple jobs and priorities
Strong customer service and communication skills
Confident using CRM, scheduling or service-management systems
Experience within HVAC, heating, renewables or engineering advantageous
Technical heat pump knowledge is not required
Package
£38,000-£42,000 basic
Monday-Friday
No call-out responsibility
Pension
Company benefits
Product and industry training
Long-term career progression
The Opportunity
This role is about making sure the service operation runs smoothly behind the scenes.
You'll take ownership of engineer scheduling, PPM administration, customer communication, service documentation and general coordination, allowing the engineering team to concentrate on delivering the work.
Long-term progression into Senior Service Manager → Service Operations Manager / Operations Manager.
WR HVAC | M&E are the #1 recruitment partner for HVAC and M&E vacancies across the UK, Europe, and the USA. We work with manufacturers, distributors, contractors, and service providers across the heating, ventilation, air conditioning, refrigeration, and building services sectors, recruiting for sales, management, engineering, and technical roles.
WR HVAC | M&E is acting as an Employment Agency in relation to this vacancy
Salary description
£38000.00 - £42000.00 per year