Location: Central London (Office-based with client site visits)
Salary: £45,000 + Benefits + On-Call (Clear Career progression opportunities)
About the Role
We're looking for a customer-focused Network Support Engineer to join a specialist MSP delivering networking, Wi-Fi and infrastructure solutions to the hospitality sector across the UK.
This role is ideal for someone with a strong networking background who enjoys working directly with customers, solving complex connectivity issues, and acting as a trusted technical contact. You'll support a diverse client base, including hotels and hospitality venues where service quality, communication and professionalism are every bit as important as technical ability.
You'll work alongside experienced network and Wi-Fi specialists, supporting, installing and troubleshooting enterprise networking environments both remotely and onsite.
Key Responsibilities
Install, configure and support network infrastructure including switches, firewalls, routers, wireless access points and wireless controllers.
Troubleshoot and resolve complex LAN, WAN and enterprise Wi-Fi issues.
Provide exceptional remote and onsite support to hospitality clients.
Manage incidents and service requests through the service desk.
Support infrastructure upgrades, deployments and project work.
Monitor network performance and proactively identify issues.
Produce high-quality technical documentation.
Participate in an on-call rota (1 week in every 4 weeks).
Essential Technical Experience
We are prioritising candidates with strong networking expertise and hands-on enterprise wireless experience.
You should have proven experience with:
Enterprise Wi-Fi support, deployment and troubleshooting.
LAN and WAN networking.
Routing and switching technologies.
VLANs.
Spanning Tree Protocol (STP).
TCP/IP networking.
IP addressing and subnetting.
DNS, DHCP and VPN technologies.
Firewall administration and troubleshooting.
Network monitoring and diagnostics.You should be comfortable discussing networking concepts in detail and able to confidently troubleshoot issues at Layers 2 and 3.
Microsoft Technologies
Experience supporting Microsoft environments is also required, including:
Microsoft 365
Active Directory
Microsoft Entra ID
Intune
Azure
Windows Server
Qualifications
Active CCNA certification is essential (or equivalent current networking qualification).
Minimum 3 years' experience in a Network Engineer, Network Support Engineer or Infrastructure Support position.
Experience working within an MSP environment would be highly desirable.
Experience with technologies such as Ruckus, Meraki, Fortinet, HPE, WatchGuard or similar vendors is advantageous.
What We're Looking For
Technical skills alone won't make you successful in this role.
We're seeking someone who:
Communicates confidently with end users, managers and stakeholders.
Presents professionally and can build credibility with customers onsite.
Understands the importance of customer service within a hospitality environment.
Remains calm and professional under pressure.
Has excellent troubleshooting and problem-solving abilities.
Can explain technical concepts clearly to non-technical users.
Takes ownership of issues and sees them through to resolution.
What's On Offer?
Competitive salary and benefits package.
Ongoing training and certification support.
Exposure to enterprise networking and Wi-Fi technologies.
Clear career progression opportunities.
The chance to work with some of the industry's leading networking and wireless specialists.Please note: This is a client-facing role. We are particularly interested in candidates who combine strong networking expertise with excellent communication skills, a professional manner and the ability to represent the business confidently when working directly with customers
Salary description
£40000.00 - £45000.00 per year