My client is looking for a temporary Customer Service Coordinator to arrange job requests for vehicle inspections or audits with customers via incoming calls and emails. The assignment is to help cover extra workload.
You will ensure that the vehicle inspections are tailored to suit the type of vehicle being inspected and the correctly skilled resource engineer or auditor is deployed to complete the job.
In addition to this the Customer Service Coordinator will be responsible for:
Answer incoming calls/ emails and assist customers with their specific enquiries
Book and allocate customer jobs to engineers or Auditors
Update database/portals with changes and status of each customer
Liaise with engineers/Auditors to book follow on jobs for customers
General administration including taking payments, issuing receipts and customer correspondence via email and post
Achieve the SLA's for our existing customers
In order to be successful in this role you must have:
Experience within a customer service environment, preferably in an office/contact centre environment
Excellent communication skills along with a good telephone manner
Proven experience in providing exceptional customer service
An ability to deal professionally, calmly and tactfully with customers and internal colleagues
Proficient in all Microsoft Office applications
A good geographical knowledge
Experience in scheduling is preferable