Salary: £60,000
Location: West London
Sector: Soft Facilities Management
Contract: Multi-Site
The Opportunity
We are currently recruiting for an experienced Contract Manager to oversee a multi-site soft facilities management contract across London.
This is an excellent opportunity for an experienced FM professional with a strong background in soft services, who enjoys managing multiple sites and is confident leading teams, managing clients and delivering consistently high service standards.
Key Responsibilities
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Manage the successful delivery of a multi-site soft FM contract across London.
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Act as the primary point of contact for the client and key stakeholders.
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Oversee the delivery of cleaning, security, catering, front-of-house and other soft services.
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Lead and manage operational teams across multiple sites.
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Manage subcontractors and service partners to ensure high standards of delivery.
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Monitor performance against KPIs, SLAs and contractual requirements.
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Conduct regular site visits to ensure service standards and compliance are maintained.
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Manage contract budgets, expenditure, procurement and financial performance.
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Review supplier performance and implement corrective action where required.
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Manage client meetings, performance reviews and regular reporting.
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Identify opportunities to improve service delivery, efficiency and customer satisfaction.
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Manage operational issues and ensure appropriate health & safety and compliance standards are maintained.
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Support recruitment, training, development and performance management of site teams.
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Build strong, long-term relationships with clients and key stakeholders.
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Identify opportunities for additional services and contract growth.
About You
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Proven experience as a Contract Manager within Soft FM.
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Strong background in cleaning, security, catering, front-of-house or wider soft services.
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Experience managing multi-site contracts.
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Proven experience leading and managing operational teams.
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Strong client and stakeholder management skills.
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Commercially aware, with experience managing budgets and financial performance.
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Experience managing subcontractors and suppliers.
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Strong understanding of service delivery, KPIs and SLAs.
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Excellent organisational and communication skills.
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Comfortable travelling between multiple sites across London.
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A proactive, hands-on approach with a strong focus on customer satisfaction.
Salary: £60,000
This is an excellent opportunity for an experienced Soft FM Contract Manager looking for a multi-site role with responsibility, variety and the opportunity to make a real impact on service delivery
Salary description
£60000.00 - £60000.00 per year