We are excited to be hiring a new Transport Officer (Local Bus Operations) to join our fantastic Local Bus Team. The team is office based 5 days a week, working from our offices in Woking and are passionate about improving bus services and enhancing the public transport offer for our residents. If you have a proven ability to be part of a dedicated team, along with the ability to work in partnership with the bus industry and a range of stakeholders, we would welcome your application.
Our Offer to You
26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rated for part time opportunities)
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents About the Team
This is an exciting opportunity to be part of a friendly and supportive team who work to secure the best value public transport available for our residents. Putting buses at the heart of our new and emerging Surrey Transport Plan, the delivery of which is key to our Greener Futures Programme, is key to providing a realistic and attractive alternative to the private car. This will help us reduce the carbon emissions that come from the transport sector in the county, forming part of our pathway to net zero carbon.
Working with the 20+ bus operators in Surrey we facilitate a sustainable and attractive network of local bus services for our residents. We deliver best value for money services, assist operators when roads are close by finding alternative routes, facilitate the introduction of zero emission buses and we keep our residents and the general travelling public updated on service changes.
About the Role
This role will be supporting the Local Bus Team in proactively managing road closures and bus stop suspensions that could have an impact on local bus services in the county. Local bus services provide access to key services for our residents, including access to employment, education, health, and essential shopping. Our contracted bus services support those provided commercially which means a keen understanding of bus network operations and a proven ability to work in partnership is vital to maximise positive outcomes for the council and residents. As part of this, you will assist with the growth of the existing positive partnership ethos with our local bus operators, ensuring that bus services are supported.
This role will liaise with a multitude of agencies including bus companies, Highways colleagues, utility companies, and TfL regarding works on our highway. We are responsible for ensuring the best alternative diversion routes are chosen when roads are closed and effectively, communicating road closures and bus stop suspensions to minimise any inconvenience to our residents, the travelling public and our bus operators.
Notification of road closures and bus stop suspensions are received throughout the day and require action to work with the affected bus operators on the best diversion route available for their services. Information notices, to inform the bus passengers, need to be created for our Inspectors to post in the bus stops. The post holder will also order any bus stop maintenance parts requested by the four Infrastructure Inspectors when bus stops are damaged or require general repair.
We are looking for an individual who is enthusiastic and proactive as well as being a motivated team player. You must have excellent interpersonal and organisational skills with the ability to deal with conflicting priorities in tight deadlines.
Due to the operational nature of this role, and the need to provide a responsive service to bus operators, Infrastructure Inspectors and other stakeholders, this is a venue-centric position based at Victoria Gate, Woking. The post holder will be required to attend the office five days per week. While Surrey County Council is committed to supporting flexible working and will consider requests in accordance with its Flexible Working Policy, applicants should be aware that the business needs of this role currently require full-time office attendance.
Your Application
To be considered for shortlisting for this position, your application will clearly evidence the following:
You are confident, organised, and effective able to demonstrate multi-tasking skills and being able to work under pressure and think on your feet.
Customer focused and confident in maintaining good working relationships with internal and external professionals.
Demonstrating your geographical knowledge of the county and its public transport networks.
Good IT skills and proficiency in using Microsoft Office and looking at maps. Experience of using One.network would be an advantage. As part of your application, you will be asked to answer the following questions, clearly evidencing the above points in your answers:
Please tell us about your motivations for applying for this role.
What is your understanding of bus service operations in Surrey?
What do you consider the impacts of a road closure are for passengers and bus operators?Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.
The job advert closes at 23:59 on 11/10/2026 with interviews planned to follow.
We look forward to receiving your application, please click on the apply online button below to submit.
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Antoni Curtis, Senior Transport Officer, via email at or on (phone number removed).
Local Government Reorganisation
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs
Salary description
£34660.00 - £36943.00 per year