As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.
This is a permanent, part-time role working Monday, Wednesday and Thursday.
What you’ll do
* Manage a patch of specialist housing schemes, delivering an excellent housing management service.
* Build positive relationships with customers, support providers and local partners.
* Support customers to sustain tenancies and live independently.
* Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.
* Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
* Monitor cleaning, gardening and estate services, challenging poor performance where needed.
* Support customers with repairs reporting and maintenance issues.
* Work closely with Care & Support teams to deliver joined-up services.
* Manage voids, allocations, viewings and tenancy sign-ups.
* Complete tenancy visits, identify support needs and signpost to appropriate services.
* Maintain accurate records and case management information.
* Contribute to service targets, compliance requirements and continuous improvement.
What you’ll need
* Experience in housing management, tenancy management or support services
* Experience working with vulnerable people, including those with disabilities or mental health needs.
* Knowledge of housing management and tenancy-related issues.
* Strong communication and relationship-building skills.
* Ability to manage a varied workload and resolve issues effectively.
* Good IT and record-keeping skills.
* Commitment to equality, diversity and inclusion.
* Full UK driving licence and access to your own vehicle.
* Experience supporting customers with mental health needs is desirable.
Please note, an enhanced DBS check is required for this role
Salary description
£24395.00 - £24395.00 per year