Retail Administration Assistant

Description

Contract: Permanent, 14 hours per week 
Salary: £9,325 pro rata (£23,311 FTE) 
Location: Hartlebury DY10 4JB 
Closing date:  Wednesday 7th October 2026 
Interview date: Thursday 15th October 2026 

Are you an organised, proactive administrator who wants to make a genuine difference to the lives of pets in need?  Joining our team as a Retail Administration Assistant, you will play an essential behind the scenes role in keeping our retail operations running smoothly, ensuring our shops have everything they need to raise life saving funds. 
More about the role
Blue Cross is a leading UK animal welfare charity with over 50 retail shops across England and Wales. Our retail operations are essential in raising funds that support our mission of caring for sick, injured, and homeless pets, helping over 40,000 animals each year through rehoming, veterinary, and education programmes.  Based at our Hartlebury office, home to both our retail team and warehouse, you'll be at the centre of our operations where your role will provide crucial administrative support to our retail team, assisting with logistics and coordination to keep things running smoothly. This is a part-time role, working 14 hours per week, Monday & Tuesday 8am - 4pm.  We need you to be a strong communicator in both written and verbal communication and be confident working with multiple pieces of software, systems, and digital tools. As you will be responsible for keeping systems and filing up to date and organised, having good attention to detail is crucial to be successful in this role.   
About you
You will be a natural problem solver with excellent communication skills and the ability to multi-task. Whether you’re working independently or as part of our close-knit team, your confidence, adaptability, and professionalism will shine through. You’ll be instrumental in handling sensitive information and contributing to the overall success of our retail operations.   

If you bring a can-do attitude, great attention to detail, and a shared passion for our core values of compassion, courage, and inclusivity, you will feel right at home with us. 

Essential Qualifications, Skills, and Experience 

Computer literate with a good knowledge of Word, Excel, and Outlook 

Good communication skills 

Good computer literacy and keyboard skills 

Experience of working in a diverse team 

Experience of working in a busy office environment 

Ability to demonstrate, understanding and apply our Blue Cross values. 
 
Desirable Qualifications, Skills, and Experience 

Working knowledge of gift aid  

Able to prioritise workload and react accordingly to meet the needs of a fast pace of change in those priorities 

Able to work on own initiative and as part of a team 

Understanding the need to be discreet with sensitive or confidential information 

Awareness of data protection 

How to apply  Click the apply button below and complete the online application process before the closing date.  We reserve the right to close this vacancy early should we receive an overwhelming response.  
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.   In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.   Our generous benefits package includes: 

Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  

Programmes for physical and mental wellbeing support  

Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   

Health cash plan  

Unlimited access to an employee assistance programme  

Pension scheme with enhanced employer contribution   

Professional fees paid with Continuing Professional Development and personal development support.  

Life assurance   

20% discount on Pet Plan pet insurance   

Enhanced family friendly policies   

Recognition scheme   

Annual volunteer days  

Charity worker discounts across a variety of retailers 
 To read more about the benefits Blue Cross has to offer, please visit the